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Returns desk problems: How you can get your money back (CBC Marketplace)

Returns desk problems: How you can get your money back (CBC Marketplace)

Comments (100)

  1. They weren't the Students. They did all the work. So they were The Teacher's

  2. This video is ridiculous. The receipt says the return policy. They have the right to refuse you and have no obligation to give you anything if you didn't follow the policy. Why else would they have a policy?

  3. I already knew being male and well-dressed automatically exerts authority. But even the way the host addresses the 3 people in the No Returns challenge is blatantly "customized". To the 2 males she says, "your assignment is" and "you're going to…" indicating their "competency" and ALREADY ASSUMING their "capability" to "handle" the requested task successfully. She gives them clear precise instructions while giving attentive body language, and standing directly in front of them, offering connection and respect.
    To the woman she says, "your CHALLENGE is…" indicating/assuming incompetence, difficully, or failure. And "We're gonna ask you to…", verbally "dumbing down" the situation, like when you ask a little kid to do something. And she stood far away from the woman she was talking to. That's body language for disconnection and lack of enthusiasm or trust. Yes, there was a model, but the model could have been to the side while the host stood in front.
    And at 17:16 both males receive PHYSICAL contact (pats on the back) as appreciation/encouragement/support, while the female recieves none. All of these factors affect how someone performs.

    While I dont necessarily believe these were intentional acts, they are destructive nonetheless. This omnipresence of inequality is so deeply engrained in our culture, that no one even notices. I could write a whole book on these 21 minutes. Language is everything

  4. So they are literally teaching you to either lie or just wear the clerks down until they say yea, do it. I mean they only been there for God knows how many hours, tired from standing on their feet then here comes a problem return, of course if you give them a hard time you'll get what you want because at the end of the day they don't want to deal with you constantly in their faces. And the moral of the story is, wear them down until you gain ground….

  5. This low key teaches social engineering btw.

  6. I like the restrictions on a lot of shops when you need a receipt or ID. And if you paid in card your getting it back on your card or on gift card no cash. This stops return fraud thief's who make it harder for the rest of us.

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  8. Now do it with three black consumers

  9. This is disgusting. This is stealing and it most certainly impacts the retail worker

  10. How ironic that a show which specializes in exposing scams is not only teaching people to scam stores, but is actually sending people out to scam stores for real.

  11. Wow! I learnt a lot from this video!

  12. This is an accounting nightmare. None of them would get anything from me.

  13. First thing dude at the liquor store thought was he was a booster. We get them here in AZ like crazy … they steal and then return it , sometimes they'll look around the parking lot for a receipt and then go inside the store and steal items on the receipt to return for cash… kinda smart when you think about it…but that's the main reason they ask you for I.D. or personal information, its kind of a test of your willingness to be exposed…

  14. After this show, Wolf eats at McDonald's 3 times daily, but has never finished a meal , and his bank account remains intact.

  15. those places absolutely should not take the return without packaging

  16. Well I have a Ralph Lauren sport coat which has never been worn or been washed but the tag has fallen off and I don’t know what to do…

  17. In this case I'm with the businesses because of organized crime. they still the items and then they will return them expecting a full refund without a receipt. So I think they have every right to ask for a receipt or ID.

  18. @oKeef big chain does not loose money. The refund lose is included in our price. So please stop preaching for store.

  19. im a huge supporter of returning a product and getting a 100% refund on a object that was damaged or faulty because if i spend good money on something i want it to be in perfect condition, but i don't support returning something cuz you didn't like it after buying or changed your mind.

    (only acceptation, online shopping cuz the pictures lie)

  20. Because of cbc prices just shot up across the board

  21. In the USA some people will eat ALL of the McDonalds and want a refund lol.

  22. As a cashier i can say i have no problem doing returns for my customers. but if they dont have a receipt or if past 60 days(which is the policy) then thats when i get suspicious because are store is known for scammers so we have to be warey of customers doing returns with no PROOF OF PURCHASE. And thats when it starts to waste my time is explaining to a customer we have a policy for a reason and when we ask for your info ie. phone# at checkout its so that we can look up old receipts that they've lost making us able to do the return.We get people that will literally grab stuff from the store go in line and try to get moneyback for something they didnt buy hence stealing money from our store. So what im basically saying is that when your doing a return please just read the return policy before you come to the store to return it.

  23. the item should be perfect? really wolfgang?

  24. Macdonald's are known to give you a free meal if you are happy with the service you get. Try it next time, if you have a problem with McD's service delivery, complain on their website and they will send you free meal coupon

  25. 4:31
    Tip #1: Cause Conflict

    sorry wot

  26. There are so many ethical problems with this video…

    That said, I brought a 5-gallon bucket of tinted paint to Home Depot (in the ugliest pink color you can imagine)… not expecting a return, but hoping they could give it away to someone who could use it. Without even asking, they refunded the full price!

  27. Shop lifters will try to return their stolen items for cash and store credit! Erf! Some people get put on a Return BAN list ! Fred Myers have very strick policies !!! Privacy does matter! Yet when you have people that try to scam you , you have to stay on gaurd! Lol

  28. In the US, I never have problems with returns & refunds. Here in Canada, I find it's best to go in angry, assertive and loud. Demand the manager. Be insistent. I always get a refund, though usually it's after making a scene and dealing with the manager. Canadian retailers have a lot to learn from the US.

  29. Should’ve called this video “Tutorial On How To Be a Nightmare Customer”

  30. Canadians are too nice, I'm Canadian, too, but I'm not that way. Governmental intervention needs to happen to control these venues, especially the ones with No CASH returns marked on the receipt!! We pay cash, we should be able to get cash back!!!

  31. Wtf why are we throwing away the package

  32. I have reard a lot of comments of retail workers saying: is not fair, fraud, stolen!
    Seriously??? I buy a lot of stuff and them not to take back 2 freaking items because I lost the receipt, really? Or they scan it and telling me the value on the item went down to $.50 cents? If I purchase it at $9.99, who is the one loosing there? MEEEEEE!!! 😡

  33. A lot of stores have this thing called “Policies”.

  34. it should not be returned if there is no packaging, what if its not the original product, this is customers scammers the stores.

  35. Unfortunately the one store that is notorious for having alternative return policies at every store is Wal-Mart.

    Went to return an item with no receipt but had credit card charge and date and the item had never been opened. Refused to look up the sale, stating they didn’t have the means to do it. Refused refund. Went to another store on the other side of town and they looked up the sale using my credit card number and gladly refunded my money.

    Laziness!

  36. If the customer has their receipts and are within the return time frame, there's no reason why you shouldn't be able to return something. I live in US, all our major stores have refunds available. I never knew this about Canada. That stinks.
    Future shops should have automatically exchanged her TV and dealt with LG themselves.
    Disney store in the US takes things back without packaging so why is it different in Canada? Doesn't make sense. It shouldn't be any different.

  37. Never knew, in the u.s. u just get your money back

  38. The people working them desks always want to fight you

  39. Canadians are all high

  40. This is showing people how to get away with abusing the system. There's people who would eat food at a restaurant and halfway through say they dont like it.

  41. alternative title: how to harass a minimum wage employee for enforcing corporate policy

  42. In the states we have a 14 day return policies on most things. So when ever I buy something I keep the package for least 14 days.

  43. love CBC videos but this one was juts absurd. Should have just focused instead on stores that an absurd return policy like Forever 21 that only give out credit even if you have a receipt

  44. They sold me losing lotto tickets and I used good money and tried this method.. I failed 😂😂🤣🤣

  45. That spokesman saying they ask for that info in order to deter fraud is not being entirely forthcoming. They are all about your personal ID for advertising. Think, If you buy certain products, they ask for ID. If you pay cash, they will ask for ID such as a phone number or email. If you do a return, they ask for ID. It is not just about deterrence, its about tracking your activity all across the board. Along with that send you ads according to the activity.

  46. The only time I have ever gotten my way with unopened food items and damaged receipt, no ID needed, and given cash back, was because I happened to KNOW the cashier personally. This was at a Walmart. We were literally friends in highschool and he told me he would make an exception because he knew me and it wasnt a big deal. Had I not gotten him, I would 100% have accepted store credit!!!

  47. They purchased a product which has packaging included in the price, they then keep the packaging and demand full money back. This is theft.

  48. Wolfgang has the perfect 👌🏼 name to aggressively negotiate

  49. At aldo I bought some shoes I decided I didn't like. I had bought some socks that I never even tried on and the package wasn't even opened. They still said they don't take socks back. I obviously never bought anything from there again!!!

  50. This should NEVER be done.

  51. When you have to win and get your money due to a faulty product it's ok to lie.

  52. I’m sorry but I have to agree with the stores on this one. What you should be covering are the stores that won’t return items WITH receipts and WITH original packaging. The stores that offered store credit or exchanges without receipt or ID were going above and beyond in my opinion. I have to agree with taking a name and phone number because people will buy and return over and over to fraud businesses. Buy a product at one store and return it to a store that has it marked at a higher price without your proof of purchase. I’m all about the market place videos but the more I watch this one the more I feel bad for the workers at these companies.

  53. This is almost a comedy, it's so dramatic 😂

  54. It's incredible that public television would advise you on how to rip stores off.

  55. this does not show how far a store would go to keep a customer lmao It is literally to get rid of you from the store and if you come back don't be surprised when they call security or turn you away

  56. One time at Canadian tire I tried to return a bike that they refused out right saying isba companypo policy. I couldn't find anything on the receipt, on the websitenornib store, they claimed I'm on the site which wasn't. In the end I kinda won but with stire credit

  57. Just order it on amazon, then you don't have to deal with any of this

  58. No packaging, I understand but no receipt or ID? I feel bad for these employees. They don’t make the rules and I 100% understand if the manager doesn’t give them their money back.

  59. It’s not my fault , the company I work for has a system and I can’t change that or override it, so I can’t return everything

  60. Those people are for real? I used to believe Canadians are brighter than Americans… You pay people to teach you how to return items?? 😂😂

  61. Government run liquor store? Tax dollars at work

  62. This is great knowledge for thieves, thanks marketplace. Yesterday, during lunch break, I was eating at Wendy's with a co-worker and he said, "watch this", "always keep your receipt" he ate all his lunch, he's a pretty big guy and his lunch was about 20 dollars which is alot for a fast food restaurant, he proceeded to walk up to the counter, I was in shock seeing him get his mony back in cash, he said he'll probably stop on the way home and try it at McDonald's, today I asked him where he learned to do that and he said he saw it on youtube, I then just found this video by marketplace which i actually happen to watch alot and respect some of their work, I cant believe they would put a video like this out there

  63. Yea this is pretty shady. If there's rules for returning and you don't follow them then why should you get the refund?

  64. And there is quite a bit of fraud with people returning items they never bought

  65. how to eat for free
    1. have 10 pounds
    2. order a meal and eat half of it
    3. get a refund
    4. go to a different McDonalds and order a meal
    5. eat half of it
    6 get a return

  66. 10:27 "And you make it easier for them (employees)" Well yeah they were able to get rid of you, but when they get written up for violating store policy or get fired they won't think it was very easy lol

  67. Just by everything at Amazon. Problem solved.

  68. This grinds my gears 😡😡

  69. These are the people I hated when I worked at Vans

  70. Market place doesn't get the difference between shoe boxes and electronics boxes

  71. Here, let me open the cash till for you Sir. Oh, that's not good enough? Here, let me get my wallet. Oh, still not good enough and you are calling corporate? Let me just quit and go hungry because customers assume no responsibility. Smh

  72. As a person who works in retail, this episode triggers me! I want to punch them all in the face. Like seriously! Keep your damn receipts and original packaging! Otherwise NO REFUND!!

  73. Stores have policies for a reason. Most of the time, they DON'T get refunds from the vendors they buy products from so it comes out of store costs….. This video is awful.

  74. As a retail associate this pissed me off 😂 just follow return policies and you’ll get what you want. If there’s an issue we’ll do our best to help, but don’t threaten our jobs.

  75. this is just teaching every one to be a karen thats want to see the manager

  76. Me: Buys two Big Macs

    Me: Eats half of both Big Macs

    I just ate a whole BigMac without paying a single penny

  77. Hate this episode. Marketplace just wanted to make money and get views on this video…its so easy to get wrote up when customers complain on us…I've been called to the office over customer complaints on company policy…and nearly written up. This is teaching customers to be a pain to us Retail Associates who are just trying to make some spending change to get through college. Won't even remember the customers face yet they have the nerve to get upset at us over company policy like we sat down and wrote the policy.

  78. Honestly the shoes should have been the easiest thing to return the paint that was customized here they take it and resell it at a discount price and the dress why do they have to know that it was worn? They don’t

  79. No return? Really? What kinda law is that?

  80. First two are fine if they are in good condition with tags attached.

  81. That last one for returning the meal to McDonald’s is easier then you think lol

  82. This is literally teaching people how to commit fraud.

  83. CBC should be ashamed of this, stores did well to keep their customers, but CBC has lost a viewer. Now deal with dishonest shoppers and their dishonesty with this video. Exceptions are always good if condition is critical, however your TV show can never be more important than a critical condition where the actual customer was not actual customer and they were just actors. If businesses take hit on them both honest and dishonest customers pay more, so you are done a great job, and you're the one Canadians should go after. After all you get paid by ads.

  84. Challenge 1= excahange and then rufund

  85. Just go to Costco

  86. I really liked this video! It taught me valuable information on how to speak up and negotiate. Usually I'll keep things even if they break or tear a day after just to avoid confrontation, but now I know how to engage employees and explain to them. Don't listen to the lady employees complaining in the comment section. That's literally what their job is, to help consumers with their purchases.

  87. What a bunch of garbage. This is where my tax dollars go!

  88. They all gave the refund in the beginning because mfs don’t have time to deal with scummy customers

  89. 7:16 Well if i were the Manager i would just fire the clerk for not resisting the customer at least for a few minutes 🤦🏻‍♂️

  90. Not going to lie. Even in america you have to have most of the packaging for the bar code so they can log it in the system as a damaged good. I would never return something without it. Also if I bought a TV and i saw it was damaged when I got home I would not leave the store until I at least got a new tv.

  91. I cringed this entire video

  92. I'm happy I live in Europe. No questions asked. You don't like it then return it and get your money back. Consumer protection is top of the line.

  93. This video is why I quit retail.
    Shame.

  94. Personally I work at McDonalds and it is actaully against policy to tell a customer we cannot give them a refund.

  95. McDonald’s was once out of cream for a iced coffee And I ordered already and the worker came and said would you like it with no cream or refund and I asked if I could get a discount and I got it for free

  96. I did this with shoes wore them for 6 days and returned them the person was new.

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