ArticlesBlog Returns desk problems: How you can get your money back (CBC Marketplace) October 12, 2019100 Related posts: Dirty hotel rooms: Hidden camera shows what really gets cleaned (CBC Marketplace) Sexist restaurant dress codes: Should women have to wear this to work? (CBC Marketplace) Cellphone Bill Secrets: How to Get a Better Plan (CBC Marketplace) Lemon cars: What you need to know (CBC Marketplace) Related tags : Canada cbc marketplace company policies erica hidden camera marketplace Marketplace (Award-Winning Work) marketplace cbc money money back returns desk the you Post navigation Previous Article Vestige Business marketing plan telugu 9866202933 Do u want Time and Financial freedom call me Next Article The secret inside your cellphone (CBC Marketplace) Comments (100) May 20, 2019 at 2:50 am They weren't the Students. They did all the work. So they were The Teacher's Reply May 21, 2019 at 4:53 pm This video is ridiculous. The receipt says the return policy. They have the right to refuse you and have no obligation to give you anything if you didn't follow the policy. Why else would they have a policy? Reply May 27, 2019 at 2:54 pm I already knew being male and well-dressed automatically exerts authority. But even the way the host addresses the 3 people in the No Returns challenge is blatantly "customized". To the 2 males she says, "your assignment is" and "you're going to…" indicating their "competency" and ALREADY ASSUMING their "capability" to "handle" the requested task successfully. She gives them clear precise instructions while giving attentive body language, and standing directly in front of them, offering connection and respect. To the woman she says, "your CHALLENGE is…" indicating/assuming incompetence, difficully, or failure. And "We're gonna ask you to…", verbally "dumbing down" the situation, like when you ask a little kid to do something. And she stood far away from the woman she was talking to. That's body language for disconnection and lack of enthusiasm or trust. Yes, there was a model, but the model could have been to the side while the host stood in front.And at 17:16 both males receive PHYSICAL contact (pats on the back) as appreciation/encouragement/support, while the female recieves none. All of these factors affect how someone performs. While I dont necessarily believe these were intentional acts, they are destructive nonetheless. This omnipresence of inequality is so deeply engrained in our culture, that no one even notices. I could write a whole book on these 21 minutes. Language is everything Reply May 29, 2019 at 2:11 am So they are literally teaching you to either lie or just wear the clerks down until they say yea, do it. I mean they only been there for God knows how many hours, tired from standing on their feet then here comes a problem return, of course if you give them a hard time you'll get what you want because at the end of the day they don't want to deal with you constantly in their faces. And the moral of the story is, wear them down until you gain ground…. Reply May 30, 2019 at 10:10 am This low key teaches social engineering btw. Reply June 1, 2019 at 12:00 pm I like the restrictions on a lot of shops when you need a receipt or ID. And if you paid in card your getting it back on your card or on gift card no cash. This stops return fraud thief's who make it harder for the rest of us. Reply June 3, 2019 at 2:22 am <a href="http://www.freebiebitcoin.com">Earn free bitcoin</a> Reply June 15, 2019 at 2:58 am Now do it with three black consumers Reply June 17, 2019 at 1:36 am This is disgusting. This is stealing and it most certainly impacts the retail worker Reply June 17, 2019 at 11:25 pm How ironic that a show which specializes in exposing scams is not only teaching people to scam stores, but is actually sending people out to scam stores for real. Reply June 19, 2019 at 6:13 am Wow! I learnt a lot from this video! Reply June 28, 2019 at 10:09 pm This is an accounting nightmare. None of them would get anything from me. Reply June 29, 2019 at 12:19 am First thing dude at the liquor store thought was he was a booster. We get them here in AZ like crazy … they steal and then return it , sometimes they'll look around the parking lot for a receipt and then go inside the store and steal items on the receipt to return for cash… kinda smart when you think about it…but that's the main reason they ask you for I.D. or personal information, its kind of a test of your willingness to be exposed… Reply June 29, 2019 at 12:22 am After this show, Wolf eats at McDonald's 3 times daily, but has never finished a meal , and his bank account remains intact. Reply July 2, 2019 at 7:22 pm those places absolutely should not take the return without packaging Reply July 5, 2019 at 8:36 am Dam Reply July 11, 2019 at 3:46 am Well I have a Ralph Lauren sport coat which has never been worn or been washed but the tag has fallen off and I don’t know what to do… Reply July 15, 2019 at 4:34 pm In this case I'm with the businesses because of organized crime. they still the items and then they will return them expecting a full refund without a receipt. So I think they have every right to ask for a receipt or ID. Reply July 18, 2019 at 3:42 am @oKeef big chain does not loose money. The refund lose is included in our price. So please stop preaching for store. Reply July 20, 2019 at 12:15 am im a huge supporter of returning a product and getting a 100% refund on a object that was damaged or faulty because if i spend good money on something i want it to be in perfect condition, but i don't support returning something cuz you didn't like it after buying or changed your mind. (only acceptation, online shopping cuz the pictures lie) Reply July 21, 2019 at 9:54 am Because of cbc prices just shot up across the board Reply July 25, 2019 at 2:11 am In the USA some people will eat ALL of the McDonalds and want a refund lol. Reply July 27, 2019 at 10:14 am As a cashier i can say i have no problem doing returns for my customers. but if they dont have a receipt or if past 60 days(which is the policy) then thats when i get suspicious because are store is known for scammers so we have to be warey of customers doing returns with no PROOF OF PURCHASE. And thats when it starts to waste my time is explaining to a customer we have a policy for a reason and when we ask for your info ie. phone# at checkout its so that we can look up old receipts that they've lost making us able to do the return.We get people that will literally grab stuff from the store go in line and try to get moneyback for something they didnt buy hence stealing money from our store. So what im basically saying is that when your doing a return please just read the return policy before you come to the store to return it. Reply July 27, 2019 at 4:59 pm the item should be perfect? really wolfgang? Reply July 29, 2019 at 3:05 pm Macdonald's are known to give you a free meal if you are happy with the service you get. Try it next time, if you have a problem with McD's service delivery, complain on their website and they will send you free meal coupon Reply July 31, 2019 at 11:58 am 4:31Tip #1: Cause Conflict sorry wot Reply August 1, 2019 at 3:58 am There are so many ethical problems with this video… That said, I brought a 5-gallon bucket of tinted paint to Home Depot (in the ugliest pink color you can imagine)… not expecting a return, but hoping they could give it away to someone who could use it. Without even asking, they refunded the full price! Reply August 10, 2019 at 4:55 am Shop lifters will try to return their stolen items for cash and store credit! Erf! Some people get put on a Return BAN list ! Fred Myers have very strick policies !!! Privacy does matter! Yet when you have people that try to scam you , you have to stay on gaurd! Lol Reply August 12, 2019 at 5:11 am In the US, I never have problems with returns & refunds. Here in Canada, I find it's best to go in angry, assertive and loud. Demand the manager. Be insistent. I always get a refund, though usually it's after making a scene and dealing with the manager. Canadian retailers have a lot to learn from the US. Reply August 12, 2019 at 6:26 am Should’ve called this video “Tutorial On How To Be a Nightmare Customer” Reply August 13, 2019 at 2:19 pm Canadians are too nice, I'm Canadian, too, but I'm not that way. Governmental intervention needs to happen to control these venues, especially the ones with No CASH returns marked on the receipt!! We pay cash, we should be able to get cash back!!! Reply August 13, 2019 at 3:27 pm Wtf why are we throwing away the package Reply August 15, 2019 at 5:04 am I have reard a lot of comments of retail workers saying: is not fair, fraud, stolen!Seriously??? I buy a lot of stuff and them not to take back 2 freaking items because I lost the receipt, really? Or they scan it and telling me the value on the item went down to $.50 cents? If I purchase it at $9.99, who is the one loosing there? MEEEEEE!!! 😡 Reply August 20, 2019 at 7:26 am A lot of stores have this thing called “Policies”. Reply August 20, 2019 at 5:34 pm it should not be returned if there is no packaging, what if its not the original product, this is customers scammers the stores. Reply August 23, 2019 at 4:37 am Unfortunately the one store that is notorious for having alternative return policies at every store is Wal-Mart. Went to return an item with no receipt but had credit card charge and date and the item had never been opened. Refused to look up the sale, stating they didn’t have the means to do it. Refused refund. Went to another store on the other side of town and they looked up the sale using my credit card number and gladly refunded my money. Laziness! Reply August 23, 2019 at 7:45 pm If the customer has their receipts and are within the return time frame, there's no reason why you shouldn't be able to return something. I live in US, all our major stores have refunds available. I never knew this about Canada. That stinks.Future shops should have automatically exchanged her TV and dealt with LG themselves.Disney store in the US takes things back without packaging so why is it different in Canada? Doesn't make sense. It shouldn't be any different. Reply August 26, 2019 at 1:57 am Never knew, in the u.s. u just get your money back Reply August 27, 2019 at 4:49 am The people working them desks always want to fight you Reply August 27, 2019 at 4:59 am Canadians are all high Reply September 1, 2019 at 3:07 pm This is showing people how to get away with abusing the system. There's people who would eat food at a restaurant and halfway through say they dont like it. Reply September 2, 2019 at 9:01 am alternative title: how to harass a minimum wage employee for enforcing corporate policy Reply September 2, 2019 at 7:02 pm In the states we have a 14 day return policies on most things. So when ever I buy something I keep the package for least 14 days. Reply September 3, 2019 at 7:15 pm love CBC videos but this one was juts absurd. Should have just focused instead on stores that an absurd return policy like Forever 21 that only give out credit even if you have a receipt Reply September 3, 2019 at 8:20 pm ( ͡° ͜ʖ ͡°) Reply September 4, 2019 at 6:33 am They sold me losing lotto tickets and I used good money and tried this method.. I failed 😂😂🤣🤣 Reply September 6, 2019 at 11:34 am That spokesman saying they ask for that info in order to deter fraud is not being entirely forthcoming. They are all about your personal ID for advertising. Think, If you buy certain products, they ask for ID. If you pay cash, they will ask for ID such as a phone number or email. If you do a return, they ask for ID. It is not just about deterrence, its about tracking your activity all across the board. Along with that send you ads according to the activity. Reply September 7, 2019 at 2:10 am The only time I have ever gotten my way with unopened food items and damaged receipt, no ID needed, and given cash back, was because I happened to KNOW the cashier personally. This was at a Walmart. We were literally friends in highschool and he told me he would make an exception because he knew me and it wasnt a big deal. Had I not gotten him, I would 100% have accepted store credit!!! Reply September 7, 2019 at 5:34 pm They purchased a product which has packaging included in the price, they then keep the packaging and demand full money back. This is theft. Reply September 7, 2019 at 5:54 pm Wolfgang has the perfect 👌🏼 name to aggressively negotiate Reply September 8, 2019 at 12:42 am At aldo I bought some shoes I decided I didn't like. I had bought some socks that I never even tried on and the package wasn't even opened. They still said they don't take socks back. I obviously never bought anything from there again!!! Reply September 8, 2019 at 5:19 am This should NEVER be done. Reply September 8, 2019 at 8:00 am When you have to win and get your money due to a faulty product it's ok to lie. Reply September 8, 2019 at 9:57 am I’m sorry but I have to agree with the stores on this one. What you should be covering are the stores that won’t return items WITH receipts and WITH original packaging. The stores that offered store credit or exchanges without receipt or ID were going above and beyond in my opinion. I have to agree with taking a name and phone number because people will buy and return over and over to fraud businesses. Buy a product at one store and return it to a store that has it marked at a higher price without your proof of purchase. I’m all about the market place videos but the more I watch this one the more I feel bad for the workers at these companies. Reply September 8, 2019 at 1:08 pm This is almost a comedy, it's so dramatic 😂 Reply September 8, 2019 at 7:58 pm It's incredible that public television would advise you on how to rip stores off. Reply September 9, 2019 at 1:44 am this does not show how far a store would go to keep a customer lmao It is literally to get rid of you from the store and if you come back don't be surprised when they call security or turn you away Reply September 9, 2019 at 3:36 am One time at Canadian tire I tried to return a bike that they refused out right saying isba companypo policy. I couldn't find anything on the receipt, on the websitenornib store, they claimed I'm on the site which wasn't. In the end I kinda won but with stire credit Reply September 9, 2019 at 4:31 am Just order it on amazon, then you don't have to deal with any of this Reply September 11, 2019 at 2:27 pm No packaging, I understand but no receipt or ID? I feel bad for these employees. They don’t make the rules and I 100% understand if the manager doesn’t give them their money back. Reply September 11, 2019 at 11:45 pm It’s not my fault , the company I work for has a system and I can’t change that or override it, so I can’t return everything Reply September 12, 2019 at 4:39 am Those people are for real? I used to believe Canadians are brighter than Americans… You pay people to teach you how to return items?? 😂😂 Reply September 12, 2019 at 6:38 pm Government run liquor store? Tax dollars at work Reply September 13, 2019 at 5:47 am This is great knowledge for thieves, thanks marketplace. Yesterday, during lunch break, I was eating at Wendy's with a co-worker and he said, "watch this", "always keep your receipt" he ate all his lunch, he's a pretty big guy and his lunch was about 20 dollars which is alot for a fast food restaurant, he proceeded to walk up to the counter, I was in shock seeing him get his mony back in cash, he said he'll probably stop on the way home and try it at McDonald's, today I asked him where he learned to do that and he said he saw it on youtube, I then just found this video by marketplace which i actually happen to watch alot and respect some of their work, I cant believe they would put a video like this out there Reply September 13, 2019 at 3:43 pm Yea this is pretty shady. If there's rules for returning and you don't follow them then why should you get the refund? Reply September 13, 2019 at 3:44 pm And there is quite a bit of fraud with people returning items they never bought Reply September 14, 2019 at 6:47 am how to eat for free1. have 10 pounds2. order a meal and eat half of it3. get a refund4. go to a different McDonalds and order a meal5. eat half of it6 get a return Reply September 14, 2019 at 8:32 am 10:27 "And you make it easier for them (employees)" Well yeah they were able to get rid of you, but when they get written up for violating store policy or get fired they won't think it was very easy lol Reply September 14, 2019 at 9:14 pm Just by everything at Amazon. Problem solved. Reply September 15, 2019 at 1:50 pm This grinds my gears 😡😡 Reply September 16, 2019 at 3:09 am These are the people I hated when I worked at Vans Reply September 17, 2019 at 5:01 am Market place doesn't get the difference between shoe boxes and electronics boxes Reply September 17, 2019 at 6:24 pm Here, let me open the cash till for you Sir. Oh, that's not good enough? Here, let me get my wallet. Oh, still not good enough and you are calling corporate? Let me just quit and go hungry because customers assume no responsibility. Smh Reply September 18, 2019 at 1:16 am As a person who works in retail, this episode triggers me! I want to punch them all in the face. Like seriously! Keep your damn receipts and original packaging! Otherwise NO REFUND!! Reply September 18, 2019 at 4:40 pm Stores have policies for a reason. Most of the time, they DON'T get refunds from the vendors they buy products from so it comes out of store costs….. This video is awful. Reply September 19, 2019 at 5:41 pm As a retail associate this pissed me off 😂 just follow return policies and you’ll get what you want. If there’s an issue we’ll do our best to help, but don’t threaten our jobs. Reply September 19, 2019 at 8:38 pm this is just teaching every one to be a karen thats want to see the manager Reply September 20, 2019 at 3:14 pm Me: Buys two Big Macs Me: Eats half of both Big Macs I just ate a whole BigMac without paying a single penny Reply September 20, 2019 at 8:10 pm Hate this episode. Marketplace just wanted to make money and get views on this video…its so easy to get wrote up when customers complain on us…I've been called to the office over customer complaints on company policy…and nearly written up. This is teaching customers to be a pain to us Retail Associates who are just trying to make some spending change to get through college. Won't even remember the customers face yet they have the nerve to get upset at us over company policy like we sat down and wrote the policy. Reply September 22, 2019 at 12:17 am Honestly the shoes should have been the easiest thing to return the paint that was customized here they take it and resell it at a discount price and the dress why do they have to know that it was worn? They don’t Reply September 22, 2019 at 6:29 am Yikes Reply September 25, 2019 at 3:03 pm No return? Really? What kinda law is that? Reply September 25, 2019 at 5:51 pm First two are fine if they are in good condition with tags attached. Reply September 25, 2019 at 6:09 pm Great video Reply September 27, 2019 at 3:13 am That last one for returning the meal to McDonald’s is easier then you think lol Reply September 27, 2019 at 9:53 am This is literally teaching people how to commit fraud. Reply September 29, 2019 at 10:50 am CBC should be ashamed of this, stores did well to keep their customers, but CBC has lost a viewer. Now deal with dishonest shoppers and their dishonesty with this video. Exceptions are always good if condition is critical, however your TV show can never be more important than a critical condition where the actual customer was not actual customer and they were just actors. If businesses take hit on them both honest and dishonest customers pay more, so you are done a great job, and you're the one Canadians should go after. After all you get paid by ads. Reply September 30, 2019 at 9:31 pm Challenge 1= excahange and then rufund Reply October 6, 2019 at 4:11 pm Just go to Costco Reply October 6, 2019 at 9:15 pm I really liked this video! It taught me valuable information on how to speak up and negotiate. Usually I'll keep things even if they break or tear a day after just to avoid confrontation, but now I know how to engage employees and explain to them. Don't listen to the lady employees complaining in the comment section. That's literally what their job is, to help consumers with their purchases. Reply October 7, 2019 at 4:42 am What a bunch of garbage. This is where my tax dollars go! Reply October 8, 2019 at 12:26 pm They all gave the refund in the beginning because mfs don’t have time to deal with scummy customers Reply October 8, 2019 at 12:56 pm 7:16 Well if i were the Manager i would just fire the clerk for not resisting the customer at least for a few minutes 🤦🏻♂️ Reply October 8, 2019 at 7:43 pm Not going to lie. Even in america you have to have most of the packaging for the bar code so they can log it in the system as a damaged good. I would never return something without it. Also if I bought a TV and i saw it was damaged when I got home I would not leave the store until I at least got a new tv. Reply October 8, 2019 at 7:55 pm I cringed this entire video Reply October 10, 2019 at 10:25 pm I'm happy I live in Europe. No questions asked. You don't like it then return it and get your money back. Consumer protection is top of the line. Reply October 10, 2019 at 11:55 pm This video is why I quit retail.Shame. Reply October 12, 2019 at 3:06 am Personally I work at McDonalds and it is actaully against policy to tell a customer we cannot give them a refund. Reply October 12, 2019 at 4:53 am McDonald’s was once out of cream for a iced coffee And I ordered already and the worker came and said would you like it with no cream or refund and I asked if I could get a discount and I got it for free Reply October 12, 2019 at 6:26 am I did this with shoes wore them for 6 days and returned them the person was new. Reply Comment here Cancel reply Comment Name * Email * Save my name, email, and website in this browser for the next time I comment.