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OFFICE TOUR // running a small business in Toronto

OFFICE TOUR // running a small business in Toronto


hello everybody and welcome back to our
channel we’re Eamon and Bec and we live full time in our self converted Sprinter
van today we thought we would show you guys around our 1,000 square foot office
in Toronto Ontario Canada we run a number of businesses out of this tiny
space and we thought we’d give you a proper tour of how we do that what it
looks like it’s kind of organized we cleaned it up a little bit it’s still a
chaotic mess well that’s good let’s get into it together Eamon and I started a
tea company called Chaiwala back in 2015 and he’s always been super
forward-thinking so he knew to look for an office space well before we needed an
office space because we’re in one of the biggest cities in Canada so luckily
Eamon found us this one thousand square foot office we moved in and we’ve been
here for about two years so let’s start by offering you guys a cup of chai
welcome to our little cafe on wheels we bring this thing around to different
shows if you are a really really good customer sometimes we get you a free
latte on the house no guarantees today I’m gonna make you guys a little chai
real quick nice big scoop of chai wallah a chai a little hot water in there and
let that steep for couple minutes so I actually designed this setup because
we’re going around to lots of different shows and we wanted a quick way to be
able to steam up hot lattes on the spot so we didn’t need the use of an actual
regular espresso machine found a company in Italy to make steam boiler and and
actually design the drip tray so it’s easy to
rinse out your jugs you can just pour your water out and rinse them and yeah
it’s worked fantastic for all the different trade shows that we go to it’s
gonna add some soy milk and steam that up nice and hot I’ll get back to the
tour in just one second I’m just gonna pour you a fresh cup of chai let’s
continue with the tour the main business we’ve run out of this space is our chai
Company we started with one blend the original chai blend and our focus was on
selling to independent coffee shops and cafes so cool sailing and our
wholesalers started packaging that up and selling to consumers as a retail
product and we thought hey we can do that too so I thought I’d show you guys
how we package that up and then tell you about our second blend as well so
essentially these are our kilogram bags this is what normally goes to the cafe
or to those of you who are completely obsessed with the childlike means and
these are the retail form of our original blend so it’s a hundred and
fifty grams worth of the chai perfect for at-home use the last thing we do is
we put it into a kit so this kit has everything including the chai a pot and
a strainer to make your chai at home and the last thing we’ve recently introduced
is our rooibos chai bun so it’s the exact same spices all the same goodies
it just replaces the black tea with a rooibos tea which is a red horrible
plant so that it’s a non caffeinated beverage you can have before bed now
these shelves don’t normally look as beautiful and well faced as this because
this is just a wholesale office but it does feel really good we can make
everything in small batches so we’ve spent a lot of time over the past two
weeks making lots of product for you guys so the shows are looking quite nice
and I’ll follow you guys into this area which is the beginning of shipping and
receiving and we can kind of talk through our workflow here I am NOT the
shipping and receiving expert that is actually b.o.b Bob you guys probably
seen him if you watch our other videos but we both kind of design this space so
we wanted everything easy accessible although we make kind of 1/2
products there are a lot of little add-ons that we have and believe it or
not it gets complicated so when it comes to small business shipping is so
important and especially saving money on the boxes and the sizes that you pack it
in is key so if you get a good shipper you’ll save a lot of money so we have
everything easy accessible so we keep our rooibos here the original blend here
are more inventory down at the bottom we also sell cinnamon strainers and tea
filters on their own and this is kind of where we start to build all the packages
together this is something that I actually bought before we even moved
into the speed just because it came in orange and I thought it was freaking
awesome but it actually does serve a great purpose so it’s just a pump truck
so you can pump stuff up moving her on this is his little garage that he lives
in so even if we need to move that garage around we can just quickly do
that and then it gets out of the way I just quickly wanted to say that you and
your you and your dad and me we moved into this space and it was completely
empty shell we had that yet like this wall wasn’t here these shelves were in
here nothing was here everything was so DIY we would go around on the streets we
moved in around spring and we would find anything that was on the on the street
and just repurpose it for the office yeah a lot of the wood and pipe material
like this from Home Depot yeah we try to save as much money as possible and we
did it all by ourselves yeah feels so cool okay as we dive a
little bit deeper we actually custom-built this hack
looking shelf on top liebherr not it is super super secure and that’s where we
inventory even more boxes there’s lots of different box sizes we need to buy so
that helps get everything out of the way we try and use as little plastic as
possible so we actually wrap everything in brown paper and we do that to save
money because we don’t have to put a box inside of a box or a canister instead of
a box everything just gets wrapped so the shipping labels go on top so we’ve
got two different sizes instead of using scissors you can slide
the paper just underneath this white piece of wood squeeze on that and then
pull and tear so that works really really well just little things that will
save you a lot of time shipping process hate looking for pens
so we’ve got five of them permanently mounted right they’re ready to go and
that everything’s got its home so this tape gun lives here at all times so if
you need to do a box you can just put it right back
this tape gun is mounted sideways so in case you just need a little piece of
tape you can grab that quickly it’s got lots of recycled what I call bubble wrap
bubble wraps pretty fun but we recycle everything we were used
I apologize just sometimes your products don’t come in a fancy box because we
reuse all of the boxes so this is our beautifully organized box inventory you
like to keep it looking fly and then that dives a little bit more into my
work area back it calls it my play area but really this is what I thrive at is
building stuff you’ll notice another structure
suspended from the room that is our tradeshow booth so we built that a
couple years ago and needed a place to store it but needed it out of the way as
we only used it a couple times a year so that works really well it looks super
sketch but it’s been there for a year we can’t make our way over to my area
without first noting that we have a basketball net in here not sure why but
hey it’s a battle I haven’t won yet we’re often asked how we’re able to make
it work working as a couple and living in such a tiny space together and I
think a big part of that is having really defined rules so not only do we
have defined rules but we have separate areas so you just saw Amon this is kind
of my desk and workspace starting with this little piece remember how I said we
picked everything up off the side of the road this used to be teal blue and a man
and I just picked it up for free and send it down now it’s full of label was
just documents and expenses and all that kind of stuff
Amon also built me this table I basically sent him to Home Depot with
this Pinterest image and I was like can you build me this table and he did so
yet again Here I am breaking about Amon but the space is awesome it’s a really
really big desk often if we have people over we find ourselves sitting here and
hanging out or eating together this chair was actually Bob’s which is a
man’s dad he had this when he had his own company and he kind of passed it
along to me he did it’s the CEO chair which is my spot so yeah this is an
awesome little desk we have a little hole here where we can charge our
laptops charge our ear pods also charge our phones to match books one for the
each of us I don’t know why I spoke like that not only do we email invoice and
run our try company from this desk but we also edit all of our footage to make
these YouTube videos for you guys right here when we’re back home in Toronto I’m
not sure why but Becca calls the lounge area this is more of dry
inventory so below us we’ve got the unopened canisters to the right is the
tea pots strainers all just kind of raw material and then further above us is
some wholesale canisters so we got this shelf used secondhand and it’s really
maximize the square footage behind me here we lose these canisters for events
so we do hot chai served up in there and then we found this couch basically on
the side of the road slash my parents contrary to popular belief we don’t just
drink chai so this is sort of our tea bar the cart we can call our chai bar so
we make all sorts of teas over here we also hang our employees of the month up
it’s a new initiative we have here at chai wallah I was pretty shocked but I
was named it in September we have a new guy on the wall his name’s Bob so he was
doing a lot of good work coming in early to peel that chin just so we appreciate
you Bob do you guys want to be on the wall you should apply to work at Thai
wall I’m not on the wall I’m sorry you’re not on the wall yet and just
quickly like I’ll just show you a little sneak peek it’s probably ugliest often
of all time but we’ve worked really hard to make it kind of pretty so you can
come on in it’s basically a toilet and a thing so
we bought a lot of this restaurant equipment use we try to get the best
price possible obviously these shelves I’m surprised they’re still up but I
built those some three years ago so that’s just cups and cutlery and stuff
like that clean white towels love having the three basin sink
nice big open use easy to wash dishes and then you can hang and dry them up
top huge nice counter top so this is actually where we make the tea
everything’s made in-house so we actually grind the spices we blend it we
pack it that’s just our steam machine going we
pack it we seal it everything gets done here this is the area where we spend all
of our time when it’s time to make the tea so first things first
Emma and I will come in will suit up into our chef’s whites we will then put
on hairnet gloves your net beard net it’s all stored right here and then all
of the dried goods so the spices pre-cracked that kind of
thing are stored on these shelves right here we’re a little low on inventory I
know we’ve been making lots of tea lately it’s a good thing and that’s
pretty much this area just extra storage Sam some packaging Sam a sealer we’ve
upgraded over the years to the beautiful Sam the sealer and we love her so much
or he it’s a unisex name we’ve come full circle that is our one thousand square
foot office in the City of Toronto of Toronto that’s not a lot of space so
looking for space in Toronto was an absolute nightmare super difficult to
find and not cheap we’ve spent about $2,000 a month renting this space I
think we’re almost at the point where we’re outgrowing it just little things
like receiving pallets is becoming more and more difficult there’s nowhere for
them to live as you guys can see even behind me here we didn’t really show you
but up top there on top of the bathroom we’ve got extra boxes no space goes
unused sort of like the van yeah we’re actually low on inventory right now in
the next couple weeks we’ll be getting more and more product in and you should
see the play so stay tuned for her videos because it just gets both worn
out maybe one day we’ll have a little space with a chai barking lab where you
guys can come and visit us pop in grab a buddy
cafe vibes oh I thought we’d never reopen science on but we’re
really over don’t really have set hours here if you guys are interested you can
always order out the RT online if you’re in Toronto you can visit a number of our
cafe partners those are listed on our website under the find us page anyways
we hope you guys enjoyed touring around our tiny space that we make work for
multiple businesses if you did enjoy the video please make sure you give it a big
thumbs up subscribe to our channel for van-like content on Sundays and
Wednesdays and food related videos on Fridays anything else you want to say
there that’s it guys maybe we will see you around the city yeah if you ever see
it make sure you say hi oh you guys can come up here in Toronto what we’ve been
preparing for if you’re interested in visiting us at a show we are gearing up
for the one-of-a-kind show here in Toronto it runs from November 22nd to
December 2nd at the under care center downtown we will be there we are going
to be bringing our 10-foot boot that’s hanging from the ceiling the chai bar
will be there there’ll be all sorts of fun stuff going down we’ll be rapping
and singing and fixing me rapping and saying if we’ve tried that last bit of
the video like 10 times so I think we’re done with this vid stir make sure you
like and subscribe we’ll see you in another one hmm I’ll just cut and my son yeah it was
mine okay yeah let’s go for a jog okay mm-hmm
so we make cha mm a try company sorry I’m independent if that seam didn’t make
it very obvious we own a okay edit and fill No
so I whoa whoa what else we got booze here a hole puncher what I’m think we’ve
done the tour you

Comments (100)

  1. Hi everyone! Thanks for touring our office space. Just a gentle reminder that this is our place of work and is not open to the public. If you'd like to come meet us at the One of a Kind Show in Toronto the dates are Nov. 22 – Dec 2 2018 ๐Ÿ™‚

  2. I love your chai house! Chai wala house! Tea factory. Good job friends.

  3. I'm a graphic designer & I'm super curious who designed your brand/packaging?! Love the vibe

  4. Love love your pants bec!! Whereโ€™d ya get em from? Love the video tour:]

  5. Wait I thought you guys had a shower at the office for some reason… Maybe try and get one at your next space!

  6. I skimmed the whole thing in ten second increments looking for the part in the thumbnail with Bec wearing a white t-shirt tied up showing her stomach. Couldn't find it. Can any help me or was it just another CLICK-BAIT thumbnail?

  7. Great set up ๐Ÿค—๐Ÿ˜Ž

  8. I'm happy I'm not the only one who records the same things over and over because I just can't say anything right when the camera is on ๐Ÿ˜€

  9. Oh my gosh. So interesting. My husband and I worked hospitality/cafes for years and find the behind the scenes of food production so fascinating. Also, have spent hours peeling ginger, and it's no easy task! lol I think to have a more classic job/ service industry job keeps you humble : ) Take care and hope to try the chai some time!

  10. You guys had talked about wanting an enclosed kitchen so you were able to get a dog. Would it be possible in your current office space? Im picturing like wood on the bottom and big sliding windows at the top… if that makes any sense. That way the kitchen would be enclosed but still feel like one big open space.

  11. Guys,I love your office, it's looks so nice and cozy and full of positive energy!!!!

  12. holy smokes, just looking up what cafes in my area have chiwala chai, and I had no idea it was sold at Happy Goat.. I've been loving that chai for months and had no idea! small world.. aha thanks for the content and the sweet cup of tea! xo

  13. Is your chaiwalachai as good as capu-chuchu-chuchu tea?

  14. You guys are soooo inspiring!!! I will defenetly buy some chaiwalachai for my friends and family for christmas!!!!

  15. Looks like all the hard work is paying off guys. Will definitely have to visit one of your distributors next time we are in Toronto, love that city!

  16. Would love to see a full video of how you started this business. Did you save up money/get a loan? Where does the tea come from? Did y'all work other jobs while starting this? What was the struggles of setting up a business/how much money went into it, etc.

  17. I really enjoyed the video. And the vibe of your office. But when i saw Eamon shoes i fell in love. Where there from or what brand are they?

  18. Yous are doing well troops, just used your office to its completely full to its max before moving to another space, cos as yous know. EVERY PENNY COUNTS, ๐Ÿ˜‰. ๐Ÿด๓ ง๓ ข๓ ณ๓ ฃ๓ ด๓ ฟSCO

  19. How much "bump" can you attribute to the exposure of ChaiWala Chai on your YouTube channel? Obviously, your wholesale business was built with shoe leather but what about your direct retail sales?

  20. you guys are so so adorable ๐Ÿ’•

  21. You remind me so much of Kelsie from the Abandon Comfort channel.

  22. If we were in the area would we be able to drop by and purchase some Chia. BT

  23. Great production as always. Wondering if you can come up with an intro for your videos as you do for the Freestyle Friday. Perhaps something for the end of the video as well. I have a subscription to a channel with such a catchy tune at the end of the videos that I always stay all the way till then end just to hear the music.

  24. You guys are my FAVORITE!! Iโ€™m saving up and starting van life next year, hope to see you guys around!๐Ÿ’›โœŒ๐Ÿผ

  25. Ooooh! A Rooibos blend? Iโ€™m heading over to check hat out…..

  26. How many hours a week do you guys have to put into this (in addition to youtube)? Great tour!

  27. Love the Reduce, Reuse and Recycle! Love the wrapping in paper. We try to do a minimal waste home. So that was super important to hear.

  28. I just got my chai kit today and watched this vid while drinking my tea. So awesome. Best chai ever!

  29. Love love love the bloopers lol

  30. Enjoyed getting an inside look at the chaiwala HQ! Thanks for bringing us along, always a treat with you two.

  31. Another fantastic video, thank you for sharing. Couldnt help but notice the skateboard in the corner there!! Looks like you used to put some time in eh?

  32. Hi guys, really enjoy your vids. Do you export to the uk?

  33. Eamon, I'm in love with your play space! Having your tools well placed and ready to go is so great!

  34. Do you ship with Fedex, UPS or DHL? Thank you

  35. In LOVE with your Chai. If you ever want to hire out a freelance marketer, let me know.. I like working for local, small businesses. Have a good day guys!

  36. I wish there were cafes in the states that sold chaiwala.

  37. What are your thoughts on chai syrups? most of the coffee shops in the UK are using them now maybe it's just easier and quicker in a shop. I'm drinking more chai than coffee since watching you guys.

  38. bahaha loved the outtakes! you guys are so amazing and relatable ๐Ÿ™‚

  39. See you at OoaK! LOVE that you have non caffeinated product, will you be sampling it?

  40. Hi there! Is it possible to get the starter kit with the second blend instead of the original? I love that you have a caffeine free option!

  41. This was so well edited, love the intro guys ๐Ÿ˜

  42. Congratulations to both of you. You are so inspiring!

  43. where did u get the name of your company "chaiwala chai"

  44. Just open a tea/coffee shop. Do your wholesale thing to and youโ€™re good.

  45. Ordered some Rooibos Chai going on three weeks ago for shipping to NY and have yet to receive the product. The order was shipped without tracking info, so I can't even tell you where it is currently. I order products internationally all the time and never have I had to wait three weeks to receive my order. So, I will NEVER order from you guys again. EVER.

  46. The office looks very user friendly …. That cart is perfect … Thanks for the tour and the bloopers at the end are priceless … terrific addition. Take care and have fun.

  47. Eamon hasnโ€™t made the wall yet! Work harder Buddy!!! ๐Ÿ™‚

  48. seems like you've had that papule on your nose for a while now. Hutchinson's Sign? maybe you need to get checked for HZ ophtalmicus

  49. The Advertising of KIA , SURE it would be a nice vehicle if they had leg room and head room for an American MAN.
    But I gave you a Biggie Thumbs up โ˜ For a well produced video ๐Ÿ“น can't wait to try your product

  50. You should tell Americans that flat rate shipping is $9, during a vlog.

  51. I canโ€™t find the video showing you making your tea mix. It is what made me want to buy it! Want to share it with friends, so can you post the link please?

  52. Hey guys I loved this video! I'd be really interested to see a "day in the life of chai" vlog, like seeing the ingredients being mixed and that whole process!!

  53. This is amazing. Being from India looking at the Chai word was really surprising. Great work.

  54. Your office looks great!

  55. Youโ€™ve made it look so lovely

  56. Love the tour! Hope to visit the space someday when we get to Toronto!! I also love the bloopers at the end!

  57. I love your aprons and the logo <3

  58. It's great to see your work space ๐Ÿ™‚ thanks for the tour ๐Ÿ™‚ ๐Ÿ™‚ ๐Ÿ™‚

  59. If you guys ever need a sales person I would love to apply!!

  60. What about shipping to germany?:D

  61. umm… can we talk about where you got the TTC pole from?

  62. Whatโ€™s the shelf life of the unopened packaged chai if I want to stock up but donโ€™t know how fast Iโ€™ll drink it?

  63. WOW!!!AWESOME!!! soooo, creative & fabulous set up…very impressed to say the least…
    now, have never had chai ๐Ÿคฏ๐Ÿ˜’ you have me interested & wanting to try, especially the chaiwala brand ๐Ÿคฉ ( hope name is correctยฟยก) friends have attempted for years to get me into chai…watching & subbed to your vlogs…interest is growing & shall pass onto my friends…wishing you both absolute & more success

  64. You lovely people need to sleep in your office , so much easier for you โค๏ธ

  65. Enjoyed the tour of where my chai was "born". My Chaiwala package arrived just recently in Brookly, NY. Thanks to you and to Bob for shipping it out!

  66. I want to invest some money and some ideas in your startup if you people are interested

  67. This is cultural appropriation. Period.

  68. You guys could easily hang suspended shelving from the ceiling and the angle iron / i-beam supports for all kinds of stuff. it is quick and simple to do and if you drop it down far enough — your safety issues would be averted pretty much too. Like I said a few days ago, if you want to visit me in Oshawa area – just LMK. You are welcome here anytime. You can stay in one of my vacant rentals I have open.

  69. Gahh. I love you guys. So Damn personable. Aaannnd…Bec is gorgeous.

  70. I have yet to order your chai…I love chai tea.

  71. How many customers/companies do you sell to?

  72. All I caught was "replaced black tea with something else"

    Negative

  73. Watching this while sipping my own cup of home brewed chai. The ingredient I add (besides black tea and milk) is fresh lemon grass.

  74. Awesome shop! That employee of the month wall is hilarious!

  75. Absolutely amazing!!! good luck guys you're great!!

  76. How much did you invest in the business

  77. I interrupted the video to check your web site. Nice clean design. I ordered over 50$ in product and received free shipping! Yay! I also sent you a short(ish) email telling you what a fan I am of yours. Then I popped back to watch the end. You two are so positive and life affirming! Keep up the good Karma! Love both of you!

  78. It's July 2nd 2019 and it's only Tuesday. I am watching old videos to hold me through the weekend.

  79. 6:13 paper wasted. ๐Ÿ™‚

  80. Who do you guys use to ship?

  81. Chaiwala name is pakistani.. Mean tea seller

  82. I love your life and I love chai tea ๐Ÿ’•

  83. do you mostly live in Toronto? or do you travel around mostly?
    and where do you stay in Toronto? ๐Ÿ™‚

  84. I love the idea that you guys had about recycling and using other products than plastic, that makes me so happy๐Ÿ˜Š

  85. What a great channel ๐Ÿ™‚ Cheers !

  86. Are we able to walk-in or is it online only?

  87. Do you need a remote customer service rep in the USA? Answering emails ect? I like chai ๐Ÿ˜‰

  88. Just ordered some of your chai! I can't wait to try it (especially the latte)! It looks delicious. What made Eamon (& yourself) choose chai as a business venture in the first place?

  89. Both of you wearing the same pair of shoes and trousers . ๐Ÿค” 10:50

  90. wish i could be as happy as you two xx

  91. Anyone ever tell you that you look like Gareth Bale

  92. Who runs the company while you're away

  93. I am planning my first van build myself and when I found your channel I thought yโ€™all were so rad. I wanna support you two and get my chai from ya. Is your chai vegan?

  94. Wot, no shower? Do you guys ever wash? LOL. Thought you might have a shower in your office place since you don't have one in your van for when you are living/working there.

  95. Totally inspirational. I love your demo table with the steamer and bar spray thingy. How are you steaming milk in the van? Isn't an espresso machine a big power draw? Or do you have a stovetop style? Or some camping type solution?

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