Exclusive Hidden camera investigation: Misleading sales tactics for Bell services (Marketplace)

Exclusive Hidden camera investigation: Misleading sales tactics for Bell services (Marketplace)

[♪] Erica:This is
Marketplace. Erica:We get a job on the
inside to learn the Bell sell.
Sales secrets revealed.They’re only paying us
for commission so they’re only paying us if we make sales. Erica:A special
Go Public/Marketplace
investigation how not to
get duped at the door.
[ ♪ ] [ ♪ ] Erica:We’re
going undercover.
We’re waiting for
the people to come out. Erica:Following door-to-door
sales reps selling
Bell Canada’s
latest home services.
We’ve heard a lot of complaints
so we’re doing something no
one’s done before.Getting one of our own hired
at a company that sells
Bell door-to-door.We want to learn for
ourselves why people
who buy in feel misled.[ ♪ ] Hello. Erica:Gary Gemus remembers
the front porch sales pitch.
Fibe had just come to the
area and that’s why they were calling on people. Erica:They’re
selling Fibe internet and TV.
Voice-over:Bell offers
blazing fast internet
and industry leading
security features
all on Canada’s largest
fibre optic network.
They were offering some
very good incentives as far as pricing was concerned. Erica:For TV,
internet and home phone,
Gary says the sales rep
guarantees a monthly price
of 145.90 for two years.I asked him, is there going
to be any increases and he said no, no, no, this is 145.90
and it’s going to be for the full 24 months. Erica:With that
guarantee, he signs up.
But his monthly bill does
in fact go up a few bucks.
It’s not the dollar
value, it’s the principle. If you say you’re
guaranteeing a price, you better back it up. Erica:Is Gary an isolated
case or are other reps selling
Bellmaking false
promises at the door?
[ ♪ ] Erica:We’re about
to find out.
Our undercover producer arrives
for door-to-door training.
She’s here to learn
all the sales tactics.
Mohamed Abdelhadiis the man behind Mox 1
business solutions,
a subcontractor
hired to sell
Bell. Do you know your intro?I hope so.Okay, let’s hear it. Erica:We
rehearse a sales script.
Producer:Because your
name is on my list,
you’re eligible
for fantastic deals.
making sure we know our lines.
Huge. -Producer:Huge deals.
-On-going.-On-going deals.
-Discounts.-Huge on-going discounts.
-You got it. Erica:We’re told to
stick to that training script.
You know what’s
really cool about this one, it works, and this
one is teachable. Everybody can make a
ton of money from it. [ ♪ ] Erica:The promise of
money is a big motivator.
Man:I do.Erica:The team is made
up of mostly 20 somethings.
Erica:With big dreams.Erica:With script in hand,
teams fan out to neighbourhoods
outside Toronto.Over seven days, we shadow
trainers day and night.
They hit hundreds
of homes a day.
Erica:Reps are
given leads by Bell,
names and addresses targeting
potentially new customers.
[ ♪ ] Erica:John Lawford is a
lawyer who heads up the public
interest advocacy
centre, a consumer watchdog.
We advise people to be,
you know, extremely careful at the door. Erica:He
agrees to watch along.
So if you’re game, let’s
take a look at what they say. Sure, great. Erica:First up,
the pitch on price.
Erica:Forever?Really?Gary’s price was guaranteed
too but his bill crept up.
He called Bell to find out why.They say, well, it’s in the
contract that we’re allowed to bill you if our
administration costs go up. And other incidents other
than the service itself. Erica:Yep, Bell says
prices are subject to change.
It’s in the fine print.Erica:A key detail Bell says
it requires customers be told
but Gary says it
was never mentioned.
Back on hidden
camera, same story.
Erica:Not once does our
undercover producer hear sales
reps reveal that
price could go up.
Your forever price or
the maximum price Bell
can ever charge you.Erica: A forever price?
Sounds like it’s– Yeah, I would interpret that
as being– going past say a two-year contract and into
another period of time. Erica: Is that problematic? Yes, because if their
contract comes in the mail and it says the price may change,
that’s — it’s contrary to what’s said at the door so
overall that can be enough to, you know, mislead a consumer. There have been many times where
the Competition Bureau of Canada has gone after companies for
talking about a guaranteed price for lifetime or forever. [ ♪ ] Erica:And it’s not
just the forever price.
Sales reps are also twisting
the truth about another deal,
a one-year promo discount.Erica:New customers get a
special discount for signing up
with Bell at the door.Because we are going
door-to-door though, what I’m going to do
for you is very simple. I’m going to give
it to you for about $131. Okay? I’m not gonna give it to
you for three months, nor am I gonna give it
you for six months, okay? But I will give it to
you for one year. Erica:And here’s the thing,
they also lead you to believe
you’ll be getting that one-year
discount year after year.
It’s part of their training.Erica:Sure enough,
out in the field.
Erica:But some ofBell’scall
centre employees contact us
warning they often can’t renew
those deals at the door so
sales reps shouldn’t be
making that promise.
It looks like they are
promising something that they can’t deliver. Yeah, it looks
that way to me too. That’s law school 101 is you
can’t guarantee the outcome of a negotiation, right, and it’s
unfortunate it looks like it’s being used to try to entice
people into a sale. Hello. Erica:When Gary
called to complain.
He says the customer service
rep confirmed he’s not the only
customer feeling duped.Customer service
basically responded in that, yes, I know, we’ve had some
issues with this situation where other people have not been given
the full story and dealing with the same situation. I said, well, I think it’s
up to Bell to honour what was basically told us at the door. Erica:But Bell won’t budge.He says the sales rep told
him you should have read
the contract.You can’t just put the
responsibility just on the consumer because the
consumer is relying on aBellrepresentative. Erica:Time to let you
in on another sales tactic.
We learn how to
sell you on speed.
One really easy
thing they can do, is if they ever do a
speed test on their phone, a hundred times out of–
like 99 out of a hundred times, their internet speed is not
what they’re paying for. [ ♪ ] Erica:Sure enough.In the field, the rep gets
this customer to test her
current speed.Erica:And it doesn’t
look good.
Erica:The rep
Bellcan do better.What Bell is promising
you guys is this…
Erica:She’s sold on
speed, signs up with Bell.
Can you make those
speed guarantees? Interestingly,
most of the contracts, and I’ve looked at Bell’s, has
a clause saying there are many factors that affect your speed. Erica: How does
that sit with you? It’s an important factor,
speed is right after price, so it’s disturbing because I
think it can mislead somebody into signing up for
a contract, yeah. Erica:The high-speed pitch
worked for this home owner.
She got Fibe installed.So, do those promises stack up?Time for us to
make a house call.
Hi, Rhona.
Erica Johnson. Hi, Erica,
nice to meet you. -Come in.
-Thank you. Erica:We tell Rhona Carleton
about our undercover work.
What was it about the pitch
that you found appealing? We had some lagging
with computer speed, we thought we could
improve our computer speed. Erica:But when we take
a look at the actual pitch.
What I’m doing is
I’m going to bump —
Erica: Uh-oh. We lost signal…
[ Laughter ] Erica: ..on your wi-fi. That’s hilarious. Erica:We get the wi-fi back.This is your download speed.My download speed right now,
it’s like 50 times way better.
Erica:What was
her promise to you?
You’re going to get 50
megabytes per second and that was supposed to be the minimum. When the sales
rep came to your door, she got you to do a speed test. Let’s do one now, and see
what you’re getting. Okay. Erica:We use a
Google speed test,
same one the sales rep used.Oh, my. Oh, my. So, that’s interesting.3.18 is your download speed.So it hasn’t improved at all
according to the test she did at the door. Correct, yeah. This is not 50
megabytes per second. Erica: Belladvertises up to
a specific speed but the sales
rep went further, guaranteed a
minimum speed of 50 megabytes
per second.Do you feel misled? Absolutely. Erica:We know different
tests sometimes turn up
different results so Rhona
takes the Bell speed test,
too, the one
recommended on its own website.
Her speed is better but still
short of what was promised.
If you’re selling me 50
megabytes per second and I’m paying for 50
megabytes per second, that’s what I
should be able to get. So, meet your commitments. Erica:More
sales tactics revealed.
So let’s go downstairs and
see exactly what kind of setup we have down there. Erica:Promised fiberoptics.This is the wiring
coming in from outside. Erica:So where is it?And we go looking for answers.Hi, Mr. Abdelhadi,
Erica Johnson fromCBC.Erica:This is
Marketplace. Erica:The real deal
on your
Marketplace. [ ♪ ] Erica: Marketplaceand
Go Publicare teaming upinvestigating door-to-door
sales for Canada’s biggest
telecom,Bell.We’re tagging along
undercover to hear the pitch.
Erica:So far, sales reps are
misleading customers on prices.
And speed.This is not 50
megabytes per second. [ ♪ ] Erica:Another
sales tactic to sell
Bell?Emphasizing fiberoptics.Erica:Fiberoptics sure was
a selling point for Gary Gemus.
They mention that, you know,
it was fiberoptics and that that’s the best quality and
you’re going to get the highest speed from an
internet standpoint. Erica:So we ask to see
those fiberoptic cables.
This is the wiring. But inside, as you can see… Erica:It’s not
a fiberoptic cable.
It’s just regular copper.At the door, they said
we were getting fiberoptics. So, you know, there’s a major,
major issue that I think has to be addressed. [ ♪ ] Erica:So
what’s really going on?
In Gary’s neighbourhood,
fiberoptic cables only go to a
box on his street
called a node.
So this is where my
supposedly fiberoptics is going to my house. We are at least 300
feet from our house. Erica:From here, it’s old
fashioned copper wiring back
to his home.Meaning you can’t get
the same speed as an
all fiber connection.What they told me at
the door isn’t correct. I don’t have fiber
coming into the house, I have fiber at the road so I’m
not sure technology-wise if and when that’s going to be
available to me into my home or whether that’s just
marketing ploy that they have. Erica:So what’s the
impression being left
at the door?Our undercover producer
questions that because the rep
knows this neighbourhood
is just like Gary’s,
it’s not fiber
direct to the home.
CertainlyBellneeds to wake
up and come to the party and make sure that they deliver
what they say they’re going to deliver. Erica:We’ve sure got
questions for
Bellso wesay let’s talk.[ Phone Ringing ] After the tone,
please record your message. We’ve been trying for some
time now to get an interview with somebody fromBellto
talk about your door-to-door sales reps. Erica:Will Bell
ever answer our call?
Well, we wait to hear
back about an interview…
Our undercover producer’s
getting a pep talk with the
team heading back out
to sell
Bell. Erica:Mohamed Abdelhadi
runs Mox 1 door-to-door sales
reps for hire.He pumps up the team.[ ♪ ] Erica:The chance to make
good money is what enticed
Krys Weiss to join that
team two years ago.
I had the impression
that I’d be making roughly a thousand dollars per week. Erica:But there’s serious
pressure to sell to make that
kind of cash.They’re only paying us
for commission so they’re only paying us if we make sales. Erica:Mostly on commission,
working six days a week,
knocking on doors for hours.One of the first quotas that
we would have to do is basically we would have to hit
60 houses on a night. We’re setting our soul
outside of the door. And we have to do everything
that we can do to guarantee a sale for the company. Erica:To
guarantee that sale,
he was trained to literally
get a foot in the door.
I would just basically point
in front of a doorway and stick my hand in front of the
household so that they know that I want to get inside,
especially considering this is a very cold environment. Erica:In training, we’re
told to use the weather to
our advantage, too.They key between, like,
whether it can be a successful sale or not successful sale is
really stepping into the house. The one thing I like to do is
like if it’s cold outside or it’s hot outside, I’ll talk
just about the weather, I’m like hey, like,
it’s super cold outside, do you mind if we just step
inside so we don’t freeze to death. Erica:Out in
the field, it works.
Erica:For Krys, the
pressure to sell was too much.
After two months, he quit.He has a message for the
people he pitched at the door.
I have to take
responsibility for my actions.I want to apologize
for misleading them.
So not talking to them about
the fine print that’s going
that’s in the contract.And that was a big
issue that I have, and I really want to say sorry. Erica:Coming
up, we catch up…
Is he coming this way?..with the man behind
those reps selling
Bell. Well, please tell us what
you say to customers who feel misled. Erica:This is
Marketplace. Erica:Telecom tricks
on your
Marketplace…Caught on camera.Misleading pitches.The maximum price
can ever charge you — Erica:On prices,
promos and speeds.
Hi there,
how’s it going today? All right. Erica:Consumer advocate
John Lawford says it’s
time for change.If this is a
widespread practice, it means Canadians are getting
ripped off at the door in quite a big way, and the question
would be whether anybody’s ever going to do anything about it. [ ♪ ] Erica:We’re still waiting
for an on-camera interview
withBell.A spokesperson keeps telling
us he’s working on our request.
Man:There’s a black SUV
just on the other side.
Erica:How about
the boss behind
those door-to-door sales?Bill, is he coming this way?The man who trained us,he won’t
give us an interview either.
Okay, ready?So we’re knocking on his door.Hi, Mr. Abdelhadi,
Erica Johnson fromCBC.Do you have a minute to
answer a few questions about your operation? Just talk toBell.Why are you training your
salespeople to mislead people
at the door?Talk toBell.
Thank you very much.You are responsible for —-Please talk toBell.
Thank you very much. -They’re wearing
uniforms. You’re training people
to mislead customers. You can talk toBell.-Thank you very much.
-Why are you doing that? I’m not the qualified
person for the interview. Well, you’re training people,
sending them out door-to-door, they’re making promises
that they often can’t -deliver on.
-Thank you very much. Please tell us what you say
to customers who feel misled by your sales people. You can talk toBell.
Thank you very much. I really appreciate it. No answers at all? I really appreciate it. We would appreciate if you
would stop misleading people at the door, sir. Thank you very much.
You can talk toBell.I really appreciate your time. See ya. Erica:We would like to talk to
Bellon camera but afterweeks of asking, no luck.Instead,Bellsends
a statement saying,
“The examples of
the sales practises you
provided are in no
way aligned with
Bell’scommitment to providingthe best customer
experience possible.”
It also says Abdelhadi and his
Mox 1 crew will no longer be
sellingBellat the door.Ties severed for
breaches of
Bell’spolicies.Belladds, “We apologize
to anyone who may have been
adversely affected
by this conduct.”
As for Rhona, an
apology may not be enough.
The customer is
the be-all and the end-all. Erica:Misled
on price and speed,
she hasn’t ruled
out leaving
Bell. Don’t create somebody
who’s an unhappy customer right upfront because
that’s what’s happened. Erica:The deal at the
door hasn’t exactly made Gary
a satisfied customer either.Transparency and honesty
and integrity is a major part in keeping the customer. Erica:After
hours of fighting Bell,
the telecom says it will
give Gary some money back,
81 bucks.But it was never
about the money.
Well, a pot of gold
is many different things. I will be very happy
if this helps somebody. That’s my pot of gold. Erica:If you feel you’ve been
duped at the door or on the
phone by any telecom provider,
check out our
Marketplacewebsite and fight back.[ ♪ ] Erica:The dirty truth
about makeup.
Asha:So the next person that
tried on a blush tester
would be putting
that on their face?
Oh, yes. Erica:From brushes
and bronzers,
to lip gloss and lipstick,is it a case of tryer beware?That’s unbelievably disgusting. Erica:Coming soon
on your
Marketplace. [ ♪ ]

Comments (100)

  1. Canadians! Stop being so damn nice to people that screw you over!! Retaliate

  2. As a telecom trainer my self, I believe it's always better to tell the truth and educate the client on what they can and can't expect. Yes, sometimes if you tell the truth might cost you a sale this time, but you might still gain a client which soon they will refer someone back to you. If you selling something that does not deliver, let them know why, let them know what they can expect. Educate your client on how to improve home wifi coverage by considering adding WiFi mesh ranger extender at a very affordable monthly rate. 50M with good wifi will give you better and speedier surf experience. Important is to educate and recommend, not sign sign sign buy buy buy let's just do it. Spend time with your client and your client will reward you sooner or later. Also, $1000 per week is totally reachable, my top agent makes 8-10K per month during low volume season and tops 18K -20K during high volume season the average agent makes 4-6K per month. It a great job if you love selling and making connections, once you build up your client base, you will be able to make someone's daily salary even before you finish your first cup of coffee in the morning.

  3. And they say all Muslim I truthful people isn’t that a suck

  4. So CBC got the sales team from Bell Canada fired, and Bell Canada hired another crew to replace them with the same practice? Good job, CBC News, you guys did absolutely nothing but cause harm.

  5. This is just like what happens here on Long Island with third parties selling Verizon Fios.

  6. the sales team isnt comprised of Bell employees or anyone officially representing Bell. the team is comprised of people working for a third party marketing company, so of course Bell isnt responsible for what these third party sellers say. Bell probably wasnt aware this third party sales team leader was encouraging his team members to blatantly lie about services and products.

  7. Bell that's not part of the Bell System.

  8. It's not good enough for Bell to say we contract it out so it's not our problem. Bell needs to be responsible for who they subcontract to and if it's too much financial risk for them they need to stop doing it. Either way, Bell needs to make it right.

  9. Lol she thought internet speed would make their computer run faster lmao

  10. Lol mr Abdul is a baller

  11. I joined crave that bell owns and after 2 months they changed subscription packages, put me on the basic one but charged me the old fee which was double the price. AND the subscription did not change until after I paid for this month.

  12. We need sprint and vorizon in canada that's the only way to stop this scam

  13. Remember how the salesperson said that they should get over 50 MBPS. The speeds depend on the placement of the router.

  14. Best Low Price:

  15. In Quebec house to house sales are not allowed. The Quebec Consumer Protection bureau makes sure.

  16. I wish that the Major Networks (ABC News, NBC News & CBS News) Had your gusto! And would have a show like this looking out for the consumer. BUT, SOME local TV stations are trying their best to be like you guys! Way to go, CBC Marketplace! And keep up the great work!

  17. Bell is getting worse . They raise my bill and I cancel their services. Feb 15 2019 is the last of my bill. So up to now are sending me a bills perhaps I had already a confirmation reference no# of cancellation.

  18. Who else notices Shark Tank playing in the background.

  19. I work for Rogers. This telesales guys need to understand what they doing. Be honest with what the company is offering, just don’t mislead the informations. That’s leading us to many misleading escalations.

  20. Videotron HAS fibre to the home ~ time to switch

  21. lol even here in PH we dont have those types of very bad internet companies.

  22. I have stayed away from Bell for 35 years I have to deal with them now for internet BECAUSE they are the only one available in my area and their service is terrible. It surprises me that one of the oldest and biggest companies in Canada can not compete on a fair and level playing field with its customers . They are the worst.

  23. The world is full of crooks, just close your accounts. And stand your ground on these crooks, and spread it around what they have done.

  24. Thank you very much talk to Bell? What do you expect from a man named Abdul.

  25. CAUTION: When the wildfires spread to Malibu, one of the first things that happened was that the fires melted all of the fiberoptic cables, so NEVER bundle your cable TV, computer and digital phones. All three went out simultaneously! And then no one knew where the fires were spreading. Keep your landline. Purchase a CB radio; walkie-talkies and tall antennae.

    The electricity went out, so no one could recharge their cell phones. The bank computers wouldn’t allow anyone to withdraw cash. Gas stations stopped working.

    Fiberoptic glass BREAKS very easily in emergencies! It’s the first thing that goes out, because it’s system is very delicate.

  26. Record everything, Just last week we received our DNA reports back from We were very happy with the results and information and we believe from what I know prior that they are correct. So….. I get an email about ancestry website about doing a tree. Usually I never take free offers as I know they are criminals and they will charge your CC. But I thought maybe this will work, so I sign up for 14 day free trial. As in any free trial I go right into my acct and cancel the account as soon as it starts and use the 14 days to try it. If it works I will rejoin. So I did this, cancelled the day I signed up and then after 14 days luckily my CC company thought their was a security breach on my acct and froze it. Ancestry emailed saying my charges were declined and I had to go and check into it. I am like, what? Why are you charging me? I went in and tried again to cancel and nothing. I truly believe the cancel hyperlink is a dead link.I called them and had my grandson and his friend sit by me to learn how you deal with these people. I instantly got by the person on the line and asked for a manager as this was now a criminal matter with the RCMP. I then scared him that he then patched me thru to an executive. After accusing them of criminal business practices and informing them that I screen capture(record) every transaction online (which I do) and I passed all this info onto the RCMP. He said that he will get to the bottom of this (which is likely a lie) he was probably going to talk to their lawyers he told me that he will get back to me with an offer. He never elaborated and I didn’t ask because as far as I am concerned I want them brought up on charges. So the moral of this story is record everything. With police record everything, with transactions record everything. Then they can not lie and say you didn’t do something.

  27. I’m paying for 30mb/sec and I just done 3 tests and they all said over 40mb/sec. and the highest was 49. And I only pay $50.00/month and it’s unlimited.

  28. At the end this lady says she is not ruling out leaving? Are you kidding me? Leave. Like my post below I pay $50.00/month and I done 3 checks and it’s over 40mb/sec. I have Start. They use cable. And the funny thing is they use Cogeco’s lines but cogeco wanted $68.00 not unlimited. So they are giving it to another company cheaper than potential customers.

  29. Banks are also colluding with businesses Namel Brick the are colluding with companies backing credit cards issued by the in the Company name then when the company provides no warranty and money is the only way a customer can recoup his losses by stopping payment and the customer is hit by collection agencies of the big banks, so this implicates the bank in colluding with the corrupt business.

  30. My Mom has had a battle going on with Bell Canada ever since the '70s when Bell sent servicemen to her door saying she must put three additional phone jacks (remember those??) in her home. My Mom claimed she didn't want or need them and they pestered her for ages but she didn't relent. In those days, you couldn't buy your own phone and had to purchase any phones you had through Bell and they charged you a rental fee, the very reason, of course, they insisted on those additional phone jacks. She hasn't trusted them since then and it seems she was exactly right. Bell is a scamming, dirty corporation we should all be wary of.

  31. Yeah just got charged $500 cancellation fee after like 50 min on the phone. This was for 25mb internet that they wanted to charge $161 per month unless I signed a 3 year commitment,

  32. USA has the fastest internet 🙂

  33. I’m getting 70mbp on my cellular phone lol Bell must really suck lol

  34. “They only pay me for a sale” – Snowflake. Duhhh it’s sales dufus lol

  35. I guarantee the sales rep have to let the client know whats up, that the price may go up by a few dollars, following inflation, thats on the contract as well, black on white, we are also thought everyday about being transparent with owners, integrity and honesty are one of the biggest rules we go by, if you don’t want it we don’t force it down your throat, y’all just got bad sales rep who needed to lie to get you in, sorry for that

  36. don't open the door , don't let those Lying Bell Vampires in the Place , NOOOOOOOOOOOOOOOOO !

  37. Bell full bs say that price but it’s more than you think 🤔they only care about stealing your dollars 💵 pathetic great company sometimes can’t trust there words

  38. A speedtest is not a reliable metric. Bandwidth and latency affect the speed, and the results are always worse over wifi. Doing the test over a wired ethernet connection will give a more realistic result, but it's still not indicative of what you will get from all websites, as the latency will vary based on each sites' server locations.

  39. Same like in Penang, my neighborhood is trying to get our provider to build the fiber optics to our houses and get faster than 3mbps. That’s like ridiculously slow at night.

  40. Gee that looks like what I get here in Australia, its FTTN or Fibre to the Node, and I have like 800 Metres of copper till it gets to my house. This is down under's classic NBN. I suppose I cant complain its $50 a month. but at the slowest speed of 12/1 Mbps.

  41. I’m an American so idk what our equivalent of bell would be. Maybe sprint. But yeah that guy with the cheap suit in the beginning kept licking his lips during the interview which was kinda gross.


    My advice to all my fellow Canadians is: Don’t take advantage of any of the telecommunications companies door to door promotions, there is no guarantee that the price will stay the same or that you will get better service. Basically all the telecommunications companies are exactly the same just one is cable other is DSL. Also, take into account that the young workers that promote them aren’t being treated all that well and when you sign up for one, your money, part of the commission is going towards the greedy people who train them.

    I too did door to door sales but for Cogeco! Again, the company I worked for did the same thing by telling us to manipulate, run a Speedtest, claim that Cogeco guarantees speeds, we can renegotiate the contract, and exactly the same things that they were teaching the Bell guys to do! I lasted 3 weeks in that job because they treated me like crap; I got yelled at for being ‘negative’, I was not even paid minimum wage, and I was expected to go out whether it’s +40 or -40. Some of those weather conditions are extremely dangerous and all they said “Who cares if it’s cold, you could be making a killing in commissions!” First thing, I was barely making any sales! Secondly money can’t buy me good physical and mental health!

  43. My Roger's speed test was 80 mbps wooo

  44. lol great example for customers that were duped….2 old people that probably have no idea about technology…….

  45. BELL ,,,,,,,,,,,,,, A CONALD TRUMP EQUAL

  46. Pyramid schemes still in 2019… Only a fool would choose to work for one and only a fool would lend an ear to one.

  47. I had the Bell experience- lies, unfulfilled promises and endless phone conversations that left us exhausted. We are waiting for another provider to move into the area so we can switch.Recently I got a phone call from Bell telling me that some of our promotions were expiring. I hung up

  48. This is not just a sales pitch, it is Entrapment. some of you should get together and take bell to the courts. for Entrapment.

  49. So basically Bell is the Spectrum of The North & Rogers is Canada's Comcast.

  50. Mohammed is a jerk.

  51. Costumer is God, treat us like a god because we are giving you business.

  52. Doesnt read fine print that says price can go up.

    Price goes up


  53. BELL services is rip off. Wondering why people did not cancel their services????????!!!!

  54. Batter use prepaid!

  55. There's a difference between 'bits' and 'bytes', phones usually measure in 'bytes'.

  56. Direct tv when I worked for it trained the same way and the same tricks in price only difference is that we have to say that price will go up after 2 years

  57. Lol if Rogers was loosing customers Bell wouldn't have taken them to court to try and win so they can use their cell towers for better service and reception.

  58. This is why you shld nv open your doors to strangers. Except food delivery or for known parcel delivery.

  59. What about 100$ a GB in overage data charges😂

  60. toronto wifi is fine just very expensive

  61. They didn’t stop going door to door because I just got two guys to leave me alone last month.

  62. I had a roommate who did this sales rep thing. It was awful because he only got paid like $100 a week and could never pay his share of the rent. He always said he was “close to getting a huge bonus” but guess what never came.

  63. I wish we had them in the US!

  64. Getting a service with Bell is like making a deal with the Devil. Watch out! Be very careful.

  65. This show was over a year ago and yet Bell sales person still comes door to door convincing me to switch over to Bell 😡😡😡

  66. I got scammed as well by Bell. Giving me free access to their foreign channel and movie channel but was charged on my first bill. Then it didnt stop there, almost every month I have to call to inquire the additional charges on my statements. If i wasnt paying attention to my bill Bell could have scammed me thousands of dollars already. I cancelled right away after my contract ended. Never will trust Bell ever again.

  67. In order to do quality sales
    Bell has to take only one step

    Just make a call to customer to verify all terms and conditions explained by sales rep are same as contract copy or not.

    That's it.

  68. I got duped by Bell salesman going door to door. I no longer have any services with Bell. Never recommend them.

  69. I had a interview at a company, Telus contracted to sell their products called “The acquisition group” for their new fibre optic cables. I found out it was a multi level marketing/pyramid scam. Only commission as a door knocker and once you meet a really easy goal you get promoted then you get to hire your own door knockers and make money off their commission then they get promoted to hire their own door knockers and you get promoted and move up and hire your own people to hire people to hire door knockers and so forth. Very weird that companies like Telus and seemingly Bell contract out to scams like this. Where commission hungry will say anything to get the sale.

  70. It's not just Bell!
    Everybody does this!

  71. Commission-only, door-to-door sales jobs are a waste of time and what little money such a seller might still have. Just don't do it.

  72. Speeds need to be measured with a lan connection directly to modem for best results all these companys lie

  73. Hey oral agreements aren't enforceable, stop being a mindless consumer and grow a brain, otherwise suck and it and throw more money away on being an ignorant moron.

  74. LOL selling "speed" to these ignnorant people…. Ohh well they need to grow up and learn what they are buying and stop being a cry baby about it.
    They cannot guarantee you a min speed, that depends on networks other than bell to start with.
    Hopefully these people grow up and learn so they can save that money they worked for or they will just get suckered out of it.
    NO VERBAL CONTRACTS, anyone with a brain should know better.

  75. Commission work offices are always the cringiest, most uninspired places to work

  76. It's my understanding that data travels at about the speed of light through copper. What fibre optics does is carry more data than copper, thus improving speed. It's not that the data moves faster in fibre, it's that you don't get slower speeds due too high bandwidth use in the neighborhood. So copper 300' to your house is just fine.

  77. I called Bell cause I could not get Primus to get Bell to fix their lines. Bell said it was Primus's equipment. I was given a price over the phone of $84 a month for two years. I made a appointment for the installer to come in. They never showed up in the time slot I was given. I called Bell and the rep said they called but they never did. I had to argue to get a manager and explained to him I'm legally blind and I had my place in disorea and I can't have it that way. I was told the earliest they could have someone in would be Tuesday and this was Friday. I got a manager and he got me a appointment for sunday. I explained the problem of my sight. Two hours later a installer showed up. He spent four hours here he had to run a new line from the box two blocks away. The service was good I had no problem for six months till I was notified my price would go up aproximately $3.00. I called and the customer service people refused to do anything sighting their terms of service. I never recieved a copy of this and I could not read this any way. When i asked to speak to a supervisor I was told there was nothing they could do for me either. Long story short I left Bell. I wasa told I'd have to pay a early termination fee. I told them to nick off. Even if I pay this fee it's still alot cheaper then what they are ripping me off. Since I left I recieved 14 emails from Bell wanting me to come back. I recieved a letter from Kevin Cluettand a phone number. The letter asked me to call and discuse what Bell could do better. I called the number and asked for Kevin; I was told they have no way to put me through to him. What Bell does in the way they do business this was is actually FRAUD. Our government allows them to do this. Nothing but B.S.

  78. even if you have fiber optic run into your house it won't make a difference unless your house is wired with fiber. as soon as you have to switch from fiber to a regular cable you lose all the advantages of fiber. it's another big scam. it's like attaching a 42" waster line to a garden hose, you caan't force all of that through a slower smaller line.

  79. Don't watch TV. Save your time.

  80. My mom has been renting a pvr from Bell for 9 years. They always tell her a few more month.

  81. Mega BITS are more or less 10 times bigger than Mega BYTES….if they are selling Meg BITS…divide by 10 to work out your speeds.

  82. Customers need to file a class action lawsuit and shut them down

  83. Now that Bell are bed partners with Huawei, and since Huawei actually own the Bell Towers it won’t be long before customers will deal directly with customer service in China. That’s my thinking at the moment.

  84. Big surprise… a guy named mohamed teaching people how to lie, cheat and rip off everyone! (Oh and a guy named abdul, it just gets better, with these endless corrupt f**king immigrants and their sleazy third world scams!)

  85. Dealing with bell mobility is just as bad

  86. – Century link sold me on 40Megabits on load balanced twin DSL lines….and i cant pull anything past 25 megabits, witch translates to 2.5mega BYTES download speed.

  87. When companies want to be cheap and only pay on commissions, most definitely you would expect sales reps to feel pressure to make sales by doing anything. It is as simple at this. I place most of the blame on the companies for these ridiculous commission pay structures.

  88. its not their first time been going on for yrs .. i had an experience with them was mislead by phone rep and well in the end i left them as soon as my bill was charged extra .. they tried to tell me i had contract i told them yes you broke it .. month later they tried to get me back with a 600 credit and i still not with them today .. this was a decade ago

  89. When you have a trainer named Mohammed you know your in trouble

  90. Good job. Good journalism

  91. Bell Canada ironically isn’t very Canadian.

  92. You should also see the kind of job posts these contractors post on websites like Indeed and so on. They intentionally target University students and other young people and try to paint such a good picture of the job, maybe a CBS Investigation on that?

  93. Internet is hella expensive in canada lmao in the us its half that price with way faster internet😂

  94. My dad had a contract with Comcast for 24 months, halfway through they raised his rates and said oh well. There is no other cable company around here in my part of the US, so it's a monopoly

  95. Bell are scumbags, . After we switched to Rogers because of poor service and rising costs bell continued to send my family bill for 6 months for a service we were not using and even reported us to a collections agency. Called them 3 times to resolve it over those months and each time were told it was taken care of. After we threatened to sue, lo and behold the bills went away. Of course they still demanded we pay the "disconnection fee" for breaking contract and not returning the modem and TV box, which we did. As far as I know we never paid it but only because we brought up the lawsuit / lawyer thing.

    So many hidden fees and the customer service reps leave you on hold for long time, especially when you call to resolve a billing issue. still get regular marketing calls and sales people at our condo lobby, every time they do the sales pitch I tell them why we don't respect Bell as a company and will never use them again. Never again.

    Rogers is bad too but Bell is the worst of all of them. There's a special place in hell for employees at Bell, I hope the devil puts them on hold for eternity with a rude Indian person

  96. I will not be around for much longer due to my age. But thanks to you younger folk, you make It much easier. We are in a new age now, an age where all the marketing is based on tricking and scamming people out of their money. It,s mainly the young entrepreneur who wants to make a name for him/herself and climb that ladder. Even If they have to lie, so they can stuff their bosses pockets with more and more money. watch out for the one,s that say. [ how are you today ] they are leaches. Malc UK

  97. American here, I had no idea WiFi was such a mess in Canada. I’m sorry you guys.

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