Cellphone Bill Secrets: How to Get a Better Plan (CBC Marketplace)

Cellphone Bill Secrets: How to Get a Better Plan (CBC Marketplace)

Comments (100)

  1. Great journalism just sooo cringe

  2. btw what they say at 830 ya I was with Telus for 10 yr before the incindent I previously mentioned

  3. my credit got screwed do yourself a favor find a good pay as you go plan u can only b taken for what u put on the account.ive also bought two 20$ Telus cards tried to apply the it said they're already used I got no credits I went to store they said call Telus not our prob I called Telus they said go back to store so ya I only still have one cause it a necessity these days

  4. guys wanna challenge tackle my Telus lol

  5. was at 1200$ owin when I gave up last overdue notice opened 3 grand I'm on disability can't afford that espically for service I either never got or was lied to about


  7. This is why I have conceal and carry….you go to the office and say hello remember me…I,m here for a refund..

  8. How i have 100 percent free Cell phone bills in 2019 as a teen student
    Free Carrier = Free Up mobile and Freedom pop
    Apps for free calls = used google voice and hangout when near wifi for unlimited calls and text just forward all calls to free up mobile when not near wifi get all incoming calls
    Music = Find free FM Tuner phone devices for music where you used your head phone jack for reception signal it just like a radio for your car but inside your phone
    SD card slot = download music offline onto SD card
    GPS = I download offline maps that does not used data at all what you do is download maps when near wifi used here we go app
    Games = download offline games such as emulator with free Roms
    Video = I download magic TV app which cost the device but get free offline TV shows over the air program without data
    Church app = download offline bible app
    WiFI locator = download offline WIFI finder maps for free location of wifi that is free to used

  9. All 3 companies are crooks

  10. Mohamed is pretty badass, not gonna lie!

  11. When I ask for managers for any business they do what I want. Just keep asking for a manager even if they don't get them. Increase your insistence and they will do it, or make your changes. They are all rated and if they get a bad review it affects their job. This is why they don't want to give you a manager.

  12. 3:14 she isn't even on the line lmaooo

  13. Buy a phone not a plan…

  14. Apparently Bell changed cables to fibre optic in my area and I live in high rise building. Still the cables that come to my condo are the old coaxial ones. I wonder if that is not a weird thing. To really benefit form that optic fibre it should enter in your modem/TV. Otherwise it makes no sense. Fibre optic offers a speed that coaxial cable can't deal with, than it's a scam.

  15. Ok so 245 and 228 dollars is not that much for a couple of phones are 4 and data are 1,000

  16. We spend as much as she does ima month she needs to chill a bit shoot

  17. The problem of the first lady is that she has an android! all are crap

  18. nancy is annoying

  19. 'Welcome to Rogers'…. Joy is never having to hear that again.

  20. Bell is one of the worst companies do not sign with them. They also say they record your conversation but then whenever I call to defend myself against unforseen charges they have no record of my calls its pathetic. They also do not care about your loyalty to the company. Save your time and money and find a different company stay away from bell.

  21. The narrator is annoying. Good program, though.

  22. bell did the same thing to my dad.

  23. This seems like a video game of real life, you need to get through each level and grind your way up.

  24. 21:30 is that a playstation monitor??

  25. First step, don't get a thousand dollar iPhone. Android is far better. Go prepaid and with a local company.

  26. Cell phone Companies need to be sued, for the shady interactions with their customers as well they collude on pricing all the time, it's sickening!!!

  27. Mohammed is a legend

  28. it's a state of fraud, from phone companies, parking tickets, police hiding behind trees, we have been mentally recovering since we got out of that state, a state that likes users of social welfare, while the workers who want to work are not well established in that country

  29. Rogers, Bell, & Telus are dishonest; they gouge Canadians when ever they can.

  30. I was not surprised at all at the difficulty they had with Bell. 6 weeks after moving in to my home I ended up in hospital for 6 months. Bell had the address wrong so my phone bills were not arriving in my mail, and as I had not had a bill yet, I did not have my account number. The problem was when my father tried to fix this problem they wouldn't talk to him as he wasn't the account holder. All he wanted to do was to pay the bill for me and they wouldn't help in any way. He tried to correct the address so the bill went to the house, where he could pick it up and send a check but they wouldn't allow that. They no longer have any offices at least not in my area where you could go and pay the bill either. As a result they finally cut my phone off for non-payment. I live in the country and there was no way I could be out here without a phone due to my health issues. After a lot of arguing by my father, they did reconnect the phone but put a long distance lock on it. Once I got out of hospital I assumed I could fix the issue but they wouldn't budge. In their mind this was MY fault and they refused to lift the long distance block without a $300.00 deposit even though it had nothing to do with why the bill wasn't paid!!! My father had phoned them MULTIPLE TIMES trying to pay the bill!!! I finally snapped and after having the block on for 3 years, I changed my cellphone plan (which wasn't through Bell) and told Bell to shove their phone. I haven't had a home phone since and just use my cell. They lost me as a customer for good, and not just the phone, I made sure I don't have them for my satellite TV either!!!

  31. I recently left a job with one of these companies. The low paying job makes you deal with the worst Canada has to offer. The sense of entitlement from some people is ridiculous. I've never complained like these people do. I am one of the most loyal customers out there but I don't need to go on and on about it to pay 1/3rd of what other people pay. I even developed stereotypes based on the way certain groups acted over the phone almost every time. 🙁

    The one story I can get behind his the third one about the rocket stick, he has a right to be upset.

    Many of my coworkers experienced serious health issues after dealing with the abuse doled out by some customers (and yes it was absolutely 100% abuse. Many of the same people would be swearing at their family members and calling them names at the same time while on the phone, nice). Granted some customers were nice and they were a pleasure to deal with. If it was a case of, for example, a senior on a fixed income who was kind I would always do everything I could – up to putting on retention offers that I technically shouldn't have.

  32. "I'll just hold for a little bit…please hold on."

    Holds for 60 years

  33. How to beat the system, if your a small company….
    I work with a company that has uncovered over 50 million in
    overcharges from billing errors, inherent in billing systems
    and by human error, all missed by accounting teams in the
    companies that at first, don't take it seriously enough to use
    a telecom analyst service on contingency.
    Yes… you get back overcharges, or the work is free ! Many
    companies still say no, an argument with no logic since it
    obviously has no risk !
    Competitors typically earn a 50% amount on what's recovered,
    but we gain 30%. We found 90% of customers are paying over
    charges, and we go back 3 years or more on cell, land line and
    We can also negotiate the best prices, as we are well known
    in the industry. The industry in Canada is not only the most
    expensive, but the billing errors now exceed 300 million.
    Want some free specialist labour or lost money returned? Just
    comment here. You will need to spend at least 1,000 per month
    as a commercial business, and be located within an hour of Toronto.

  34. should NOT have to FIGHT for JUSTICE!!!!

  35. When I called CUSTOMER SERVICE I told them I was canceling my phone service PRICE TOO HIGH and then they asked me If my bill is 1/4 the price would I stay with them?

  36. out of the 3 of them Rogers is the worst and Bell is 2nd worst.

  37. not sure that she should be allowed a free brand new phone because her old one was broke.

  38. I have had really bad experience with the TV& cable company called Cogeco. Long story short, i had to complain to CCTS in canada, with Commission for Complaints for Telecom-Televison services. This is an independent organisation dedicated to resolving customer complaints about Canadian telecommunications and television service providers.
    here is the link.

  39. I'm with us cell I had the regular phone text and caller I'd etc. Then i. Added on line usage and my bill was 3000.00 a month for 3 mo. Until I got WiFi from a small town bye where I live for unlimited use for 50,00 a mo. I'm sooo pissed

  40. Mohammad is a trooper

  41. Yea you can’t do that now. I’ve tried that and now if you try they say no problem we can cancel.

  42. For those with high internet costs
    (Bell was slightly easier than Rogers at least for me helping friends so be prepared to escalate more with them)
    If CIK TELECOM is available (ot another provider gives a better deal) look up their offer before calling and be sure you have all the details.
    Call your provider, tell them due to the high costs you plan on switching over to the other company as they offer (state the offer such as 150mbps unlimited, free modem, free home phone with . . . for $69.99/month)
    If they can match/improve on that deal you wouldn't have to change but if not? You can call back later to arrange the cancellation date.
    Right now I have a similar to the above stated deal with Bell.

  43. And WHAT does a defective phone have to do with a cell phone plan? That video is way too long!

  44. Run far from bell mobility.

  45. Stop texting and driving

  46. Maria says if I can do it anyone can do it. But she didn't do it Mohamad did

  47. lol. She has a phone for 2 years and expects a brand new replacement for free? lolololol.

  48. Has an aircard for 3 years and expects it to be free? I dunno about you, but I'd cancel it immediately … Sounds like the dude just wanted it for free.

  49. It is a free market, when you are not happy go somewhere else, I buy my own phones and do not need any contract, I pay $45/month all incoming and outgoing are free, unlimited data which i do not use. I prefer Bell because I have them since 1984 when Cante started the cellphone business and had very limited coverage, moved to bell and kept them under tight control because I do not take any phones from them, I do not need any smartphone I have no use for oit, I only need text and the regular cell phone functions, I do not use the phone like a computer and refuse any phone that I have to swipe giving my fingerprints away. need a phone with a keyboard, I have been using blackberry for years and I can find them in different countries brand new unlocked ready to throw a chip in. anything more than $50/m is a waste of money.

  50. Canadas phone bills are 3 times higher than in any other country in the world.Why is that ?

  51. "about a 1060 over 3 years" so 30 bucks a month. why didnt you just say 30 bucks a month……..or does it not sound GRAND ENOUGH for tv? cbc is so exaggerated.

  52. they don't need to give you a refund, the one thing this segment is not mentioning is the CRTC which regulates these rules. THEY ARE THE PROBLEM not the business that is trying to make money. change the rules so that way it benefits consumer instead of carriers.

  53. Try this with Verizon and you definitely won't go far. They're so big with so many customers they aren't worried about losing a few.

  54. I want a Mohammed in my back pocket 😀 Great job guys 💜

  55. Warning to any one who ordered the cleaning solution from SMARTOCITY. Everything about this product is a scam. They misrepresent the product size, quantity, quality and don't buy more than one so you can try it. It took forever to get shipped. The product comes from China. The tablets that go into the bottle are about the size of a sweet tart (if that). You have to use several tablets for one small spray bit. You only get enough for 2 fills. The wafers I got came in crushed (looked like powder). The spray bottle was so cheaply made the sprayer did not work. You can get a much better spray bottle at the Dollar Store. No smell to the solution after the wafers melt. Absolutely no good; cleaned NOTHING. This is completely false advertising. Just wanted people to be aware of this scam product.

  56. I called Koodo for a better deal and they were great! $52 / mo.,from $76 no hastle

  57. With bell no matter the situation blame is always put on the customer they never ever take responsibility.


  59. What about Koodo???? I need to find a better cell network

  60. tx almost went back to them?

  61. Glad I watched this. Bell was offering nice deal at the moment, and I was curious, but NO THANK YOU now.

  62. Need this in USA!!

  63. Prepaid phones work too.

  64. they always Lie to ya too so you wait and the next bill oh look its up again , what a Surprise ! . , and we're always in total shock

  65. Nancy had a Galaxy S4 but if Rogers were to say that's a new phone, they're wrong. Samsung stop producing them in 2014 and if this was in 2016 the phone will have to be at least 2 years old.

  66. Maria and Nancy were trying too hard. I hated listening to them. Let's see how the dude does.

  67. In some countries, they just put you on hold and suddenly, the call drops off. When you call back, after explaining it over and over again, same thing … call drops off.

  68. The last guy has some sort of fishing hooks caught on his head and lip. Wtf
    Bet Mohammed gets good group phone rates for all his wives.😅🤣😂

  69. 20:05 alienware
    maybe if he wasnt too busy playing world of warcraft

  70. She never thought to ask for the manager before?

  71. I got my s9 for free but had to whine and complain forever. They finally gave in lol

  72. Lol she said boughten.

  73. im with bell and i pay 80 a month for 8 gigs of data and a iphone xr which i got for free

  74. Bell used to charge us for magazines and movies we never ordered. And back then it was dial up internet and the tech we paid set it up long distance and expected the payout of $11000+. I threw their equipment on the sidewalk told them to come get them and I will see them in court. They can cancel the service as I already hooked up Rogers. A few days later the equipment disappeared and they sent us a letter saying the cleared the bill as it was a mistake on their end and were offering to reduce our bill in half. To this day they call to offer me only hard taco bell shells.

  75. Me: watching in 4g

  76. Then you can move to a flip phone

  77. My trick is I go through the sketchiest people who work at wireless wave.

  78. wow Mohammad is fantastic.

  79. can Mohammad come to my house?

  80. Rogers is the best

  81. I go with Koodo. 25$ a month, 100mb of data, free texting, free calls on the weekends and after 5 pm.

  82. I love Mohammed, you can tell he gets so mad and starts moving around 😂

  83. Defund the CBC. They are Liberal liars.

  84. I'm upset with Koodo's plan. They give you basic which is essentially texting only, and then you have the next up with phone calling and texting. I can't text with my flip phone and I don't really need to pay extra for something i'm not using. I don't know why they can't just give me calling only. That's all I want and need. That would be half of what i'm paying now $35CAD a month.

  85. David Meatloaf lol 🤣

  86. When I thought I lost my phone I got it to shut off and blacklisted. When I found it. I didn't need the replacement they still charged me for it. And the kept my phone turned off. Until smart care received the replacement back to them but would not take the charge off. I had to pay it and then was promised to get a refund but that did not happen. I have to call again and get the refund.

  87. i fought myself and took 7 hours 6-12 frontline staff 3 supervisers a vp then the presidents office of fido/rogers to get my phone i was promised for free total bill reduction 900+

  88. @~6:45: "Stand your ground." & "Persistence pays off."

    Sage advice!

  89. The shade of orange that appears on-screen very close to the 9:45 mark/timestamp in this video looks gorgeous, delicious, and amazing! 'Shutterfly Orange' is the term that I would use to best describe the shade in my own words.

  90. Do you know if this works with US companies..?

  91. Cbc marketplace are literally journalist heros!!!! Thank you thank you thank you for sticking up for the people and revealing the dirty on evil company practices.

  92. I had called AT&T on a direct tv bill incorrectly charged. During that call, the rep offered a 4th phone and line for free. I told them the offer seemed too good to be true. She said it was only offered to loyal customer – which I was for 15 yrs. I couldn't believe what I was being offered and repeatedly 5 or 6 times including talking to "upper level" salesman that it was true that the line would be free with no data charge. I finally accepted it and told them I'm going to trust that the offer was legit. Of course when I got the bill, I was charged the data plan. When calling back about it, of course they had record they offered, but not the free data plan. They said if I cancelled the plan, I would be charged $700.00 for the "free" phone, or I would have to still be on a monthly charge for 3or 4 years. As I repeatedly had to explain this to different levels for 20 to 30 minutes each, they all told me they don't make offers like that and the "manager" could do nothing about it. I finally reported them to BBB and called a call 2 days later by the "president of the office of AT&T. They finally reluctantly refunded me all the charges to the "free" phone and I returned the phone. Same thing happened on Direct TV charge. Even though they did not give the full amount of credit each month they promised for an error in billing, I finally settled because I got tired of messing with them. I let this issue rest because I was more than what I expected when they offered the credit, it just wasn't the total amount they offered. So you should make a recording of any offers or corrections and let them know you are recording it. I didn't record it, but I was very persistent in not letting the big company get the best of me. Mind you it took me 5 months to correct.

  93. how can i get a hold of Mohammed?

  94. Mohammad has the least punchable face ever. Probably the most likeable guy.

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